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Remove Location-Based Encryption and PDF copy issue

cbsp2020

We are having some issues moving location-based encrypted files to a new share location. We are using robocopy to copy the files. We have added the new shares and keys to the policy.After copying we can open .Doc and .XLS files but all PDF files are corrupted. So we wanted to test some things and remove the location-based file encryption location from the policy for the share but it is not decrypting the files.

Even if I try and manually decrypt the files they re-encrypt immediately. ??



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    Hi  

    If it is location-based encryption, then decryption should be done manually for which the decryption policy has to be applied. If persistent encryption is disabled. then once the file is moved out of the location it gets decrypted automatically. Also, could you please perform below checks: 

    -check for policy settings for old file shares.
    -check for policy settings for new file shares.
    -check if the PDF is working in old shares without issues.
    -decrypt PDF in old shares itself and then try to copy. 

    It would be best to check if any application based encryption rules are applied? 

    Shweta

    Community Support Engineer | Sophos Technical Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
    The New Home of Sophos Support Videos! - Visit Sophos Techvids
Reply
  • 0

    Hi  

    If it is location-based encryption, then decryption should be done manually for which the decryption policy has to be applied. If persistent encryption is disabled. then once the file is moved out of the location it gets decrypted automatically. Also, could you please perform below checks: 

    -check for policy settings for old file shares.
    -check for policy settings for new file shares.
    -check if the PDF is working in old shares without issues.
    -decrypt PDF in old shares itself and then try to copy. 

    It would be best to check if any application based encryption rules are applied? 

    Shweta

    Community Support Engineer | Sophos Technical Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
    The New Home of Sophos Support Videos! - Visit Sophos Techvids
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