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OneDrive not synchronizing encrypted files

rfrancois

Hi,

I have on my OneDrive folder some symbolic links to other folders, nothing special. My problem is with two links that points to folders encrypted with Safeguard location based encryption: one that points to a local folder, and one that points to a network location. None of the files inside this links are being synchronized by OneDrive, only the folder structure. 

All the other folders and links inside my OneDrive sync normally.

 

My SafeGuard version: 8.00.6.2

 

I've already tried all the bellow without luck:

- Adding the path to the OneDrive link to the location based encryption policy (<User Profile>\OneDrive\FOLDER)

- Adding Cloud Storage Definition, following this KB: https://community.sophos.com/kb/en-us/125710

- Adding OneDrive as an Ignored Application on my General Setttings policy

 

Removing the encryption allows the files to sync normally.

 

Thanks!



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  • 0 in reply to Jasmin

    Hi Jasmin,

    The first and last links are the ones encrypted with safeguard

     

    I made a CSD just like the KB on my original post. Because, to my understanding, the CSD is just needed to encrypt files that are not encrypted, I removed the CSD and the policy from my configuration.

     

    Both links point to these two locations, one local and one on the network

     

    Thanks!

  • 0 in reply to rfrancois

    Hi  

    Would you please also enter the onedrive.exe into the trusted application as well? After that try with CSD and without CSD to synchronize those file.

    Would you please share the screenshot of the file encryption policy as well? I just want to confirm that you haven't enabled the One drive On-demand feature.

    If that is enabled, then there is a compatibility issue with Safeguard which is already mentioned in this article. 

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
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  • 0 in reply to Jasmin

    Hi Jasmin,

    I added it to trusted and tried with and without the CSD, but no luck.

     

    I was already aware about the problem with the On-demand feature and a while back disabled it via GPO

    That completely removes the option from the OneDrive client

    My file encryption policy:

     

    Thanks!

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