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Unable to sync with other user login

paresh palav over 4 years ago

Hi team,

Our it team has installed the sophos safeguard 8.1 version with client patch on windows 7 system.

It team uses admin account for the installation and after login with other login, the sophos unable to sync and user is locked every time

.

Every boot time only admin user is able to login and user login won't happen.

Kindly suggest the solution for the same on priority.

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0 paresh palav over 4 years ago

Team,

We need urgent help to fix this issue.
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0 Jasmin over 4 years ago in reply to paresh palav

Hi paresh palav

Please confirm if another user is able to log in to the system once the admin has logged in after reboot or not. What is the error user is receiving while logging into the machine?

Please provide the screenshot of the error.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 paresh palav over 4 years ago in reply to Jasmin

Hi Jasmin,

After we enter the admin password then only the system is booting and able to user login..

At the boot time in win 7 system,

The end user is unable to login to the system except the admin user and saying the user is invalid.

Thanks
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0 paresh palav over 4 years ago in reply to paresh palav

Also once user login into the system,

We have found the sophos icon is showing red icon and able to sync with users login
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0 paresh palav over 4 years ago in reply to paresh palav

Also once user login into the system,

We have found the sophos icon is showing red icon and able to sync with users login
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0 Jasmin over 4 years ago in reply to paresh palav

Hi paresh palav

Synchronization between client and server might not be working for many reasons. Please refer to this document and follow it step by step, so we can narrow down the actual cause behind the Server-client communication.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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