Bit Locker recovery key request.

Question

I am locked out from accesing windows by BitLocker. The problem is i don't have the BitLocker recovery key but only have the recovery key ID. I was informed that the Sophos Technical staff able to give me the recovery key if i have the recovery ID. Hope so much that u guys can assist me. Father of 2 with no access to youtube for the kids.

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Jasmin · Accepted Answer

Hi Nikcotine Rocks 
 Would you please which particular encryption product you are using from the Sophos lists of products? 
 Unfortunately, we never know the recovery key for the any of the client machines as it is maintained in the organization's server if they are using Safeguard and in the Sophos Central if they are using Sophos Central Device Encryption.