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Hello -- A friend of mine was working on a word document -- save  it on a usb drive -- he he went to open it on a different computer and  the file would not open -- I got the usb drive and tried to open it on my computer and it also did not open -- word did  display the first 100 or so bytes  and  it noted that the file was  encrypted with

SOPHOS software --  Is there some sort of add-on I can use to decode the file ?  Thanks



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  • Hello -- Thanks for your reply .. what you send make sense, but the file was created on a win 8.1 laptop with MS Word - Is there a "Safeguard server for Safeguard Enterprise" running on win 8.1 home by default?
  • FormerMember
    FormerMember in reply to fpefpe
    Hello fpefpe,

    Can you confirm what Sophos products are running on that machine?
    Are you sure the file was definitely created on that machine (as Windows 8.1 Home isn't supported for encryption)?
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  • FormerMember
    FormerMember in reply to fpefpe
    Hello fpefpe,

    Can you confirm what Sophos products are running on that machine?
    Are you sure the file was definitely created on that machine (as Windows 8.1 Home isn't supported for encryption)?
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