Hi there, I need to redirect mails based on sender and receiver domain. How can I realize this? Is an additional Outbound policy the right way to do this? Based on "@senderdomain.com" and receiverdomain "@*.de-mail.de" in need to send the mail to…

Hello I finally figured out how I can find what happens with e-mails (i know its also a bit of a RTFM). Its put under the SEARCH button. For me this is very illogical. For me this is logging. It logs what happens. Bonus feature is that you can do…

Hi Community, Some customers are experiencing emails being stuck in the delay queue rescan. Messages will show as "Delay - Under rescan" and be in the queue longer then max delay time (default 60 mins). Restarting the appliance will force the delay…

There has been some reports since the GA release of firmware 4.3.0.0 that messages have been building up in the frontend queue and doesn't seem to process Impact: Email will not be received in a timely manner. Delays of 30 mins or more maybe noticed…

Our team is currently investigating reports from this morning regarding the Sophos Email Appliance & Pure Message for Unix installations reporting Data Update failures. Our team has set this to High Priority and is actively working on resolution. …

We are implementing Data Control Policies on our new ES5000's. While we want these policies to apply and take action in most cases, we have an application that also generates emails that we would like to have exempted from these policies. We can see no…

Can anyone tell me requirements and tasks required to implement bi-directional Email encryption on appliance ES4000 Thanks

In the last 3 years, Spammer found many different way to bypass spam filters on any vendor. Users receive email from ADS website (newsletter) where they never subscribed for. I can confirm it. I have a mailbox on a customer site and I used it to subscribe…

I've got a few emails that have been quarantined in our email appliance. When I click on the email that's blocked and try and select 'info', the display is completely blank. Clicking on any of the other tabs (body/headers/info) is unresponsive. Thus,…

Hello, I have a ES1100 that is connect to our palo alto firewall....Not sure if this is even the correct place to post this but I am unable to access the email appliance web interface via WiFi, whether I'm on the the corporate WiFi or whether I'm on…

Our SEA automatically upgraded to 4.2.0.2 overnight and since then we cannot loginto admin interface (have tried IE, Chrome and Firefox) I have checked and mail is routing through device correctly and users can log into their Spam Console area. …

I have a couple days left for our SEA license to expire. Because of internal bureaucracy here, it may take a while for the new license to be bought. I would like to know if Sophos Email Appliance will stop working during those days. I guess that updates…

How can I change the SMTP destination recipient limit to more than 99? I want up to 5000.

We would like to add a vCPU (Core) and 1 GB of RAM to our virtual Appliance. Is there anything else to it than to shut it down and add the desired Hardware? We would go from "Small" to "Small-Medium" ( http://esa.sophos.com/pdf/virtual-setup.pdf ).…

The email appliance should allow users to link additional actions to emails that have been released from the quarantine such as notifying the sender and/or recipient. As well as appending additional headers and logs.