• [Sophos Notification] Advisory: Unable to view SPX attachments on iPhone using Adobe Acrobat Reader 18.09.14

    Hi Community, iPhone users using the latest version of Adobe Acrobat Reader version 18.09.14 are unable to view attachments inside an SPX encrypted PDF file. What to do Continue to check this article for updates . Workaround Update Adobe…

  • [Sophos Notification] Advisory: Sophos Email Appliance high CPU on version 4.3.2.1 caused by SPX portal service

    Hi Community, Sophos Email Appliance may have high CPU usage on version 4.3.2.1, this is caused by the SPX portal service using all resources. Development is currently investigating and this article will be updated when new information becomes available…

  • [Sophos Notification] Sophos XG, UTM, Virtual Environments, Email and Web Appliance: VMware VMotion is not supported

    Hi Community, VMware VMotion enables the live migration of running virtual machines from one physical server to another transparently with zero downtime. This KB article explains the complications that arise from VMotion and why some products are not…

  • [Sophos Notification] Sophos Email Appliance: Email is getting stuck in the delay queue rescan.

    Hi Community, Some customers are experiencing emails being stuck in the delay queue rescan. Messages will show as "Delay - Under rescan" and be in the queue longer then max delay time (default 60 mins). Restarting the appliance will force the delay…
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