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Email Appliance Pre-filter deferred

jbull

Hello all,

I'm experiencing an issue with our email filter appliance.  I have at least one user whose emails are stuck in a queue on the appliance with a status of "Pre-filter deferred".  They never get delivered and I cannot not seem to be able to do anything to release them.  At this time, she can receive no external emails.  I do have a support ticket open but I am not getting timely responses and there seems to be a high volume of calls at Sophos.  I am wondering if this is due to a recent update sent out last Tuesday and if other people are having similar issues.  If so, what was the resolution?

Thanks,

Jason

:55088


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    Hello,

    Pre-filter queue contains messages waiting to be processed by the policies.

    Messages that stay in the pre-filter or delivery queues for a long time are indicative of problems (messages may stay in the delay queue for up to sixty minutes, depending on how it has been configured). Typical problems are the inability to process an incoming message due to an inappropriate "To" address, or the stacking up of messages in the Delivery queue due to a mail delivery server that is down or having processing problems.

    Do let us know if you face a similar problem in future.

    Regards,

    Aiman Ansari | Network & Security Engineer 

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