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Sophos Email Appliance - Corrupted/incomplete VMDK download

Hi,

I see that yesterday has been released the new version of the Virtual Sophos Email Appliance - I've tried to download it from different connection and different browsers but the "sea-4.5.2.2-base.vmdk" is always incomplete/corrupted (the sha1 I got from the downloaded file doesn't match the original one).

Is there some issue going on or am i doing something wrong?

As for now I am not able to deploy neither the old nor the new version of the appliace:

- version 4.0.x wont get past the network check because of the certificate issue (I'm talking about this issue https://community.sophos.com/kb/en-us/134995)

- version 4.5.2.2 can't be downloaded..

Thanks,

Regards

Maio

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0 Jaydeep over 4 years ago

Hi Massimo Maioli

I was able to download both vmdk files without any issues. However, the hash values don't match as you said for the file sea-4.5.2.2-base.vmdk. Let me check this internally and get back to you.

Regards

Jaydeep
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0 Massimo Maioli over 4 years ago in reply to Jaydeep

Hi Jaydeep,

thank you! The same happens to me: I can downlaod each vmdk but the "base" one has a different SHA1, this one in particular:

985e10ee210c06ba101ed60250d721bbe3fbad01 c:\temp\sea-4.5.2.2-base.vmdk

Also if you try anyway to deploy the VM, you'll get a broken system that won't boot.

Please let me know, I can't be the only one with this issue.

Thanks

Maio
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0 Massimo Maioli over 4 years ago in reply to Jaydeep

Hi Jaydeep,

thank you! The same happens to me: I can downlaod each vmdk but the "base" one has a different SHA1, this one in particular:

985e10ee210c06ba101ed60250d721bbe3fbad01 c:\temp\sea-4.5.2.2-base.vmdk

Also if you try anyway to deploy the VM, you'll get a broken system that won't boot.

Please let me know, I can't be the only one with this issue.

Thanks

Maio
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+1 Jaydeep over 4 years ago in reply to Massimo Maioli

Hi Massimo Maioli

This should be resolved now. I have a confirmation from the internal team and I've also checked the latest sea-4.5.2.2-base.vmdk file which has a correct hash value now. Would you please check at your convenience and confirm?

Regards

Jaydeep
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0 Massimo Maioli over 4 years ago in reply to Jaydeep

Hi Jaydeep,

vmdk and sha1 are now ok - But I still get this error while importing the OVF in my ESXi lab (6.5.0 Update 2 (Build 8294253):

Cause: TypeError: Cannot read property 'virtualhardwaresection' of undefined
Version: 1.27.1
Build: 7909286
ESXi: 6.5.0
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36

Exception stack:

TypeError: Cannot read property 'virtualhardwaresection' of undefined
    at Object.getOVFTransport (192.168.200.179/.../main.js:378:30425)
    at 192.168.200.179/.../main.js:369:2424
    at 192.168.200.179/.../main.js:320:10283
    at n.$eval (192.168.200.179/.../main.js:320:17497)
    at n.$digest (192.168.200.179/.../main.js:320:16068)
    at 192.168.200.179/.../main.js:320:17584
    at e (192.168.200.179/.../main.js:319:5691)
    at https://192.168.200.179/ui/scripts/main.js:319:7797

Right after the error, I can turn on the VM and it seems up and running, but during the import it has skipped the hardware/sizing configuration page and the license agreement page.

I'll try on another ESXi version, please let me know what you think about the error above.

Thanks

Regards,

Maio

+1 Massimo Maioli over 4 years ago in reply to Massimo Maioli

Hi,

the issue is now solved - While the VMDKs were ok the OFV file wasn't the right version and it has been fixed now.

Thanks

Regards,

Maio
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