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Quarantine Retention gone from 31 days to 1 day

Since update 4.5.1.1 (potentially 4.5.1.0) our Quarantine queues have dropped from retaining 31 days to 1 day. Aware that the queue will be purged when the amount of space used surpasses 90% (i believe) but no matter how much housekeeping you do the retention in days does not change. we had a quarantine holding around 6k or emails, which was reduced to 1k yet the retention stayed at 1 day.

Anyone else experience this as so far Sophos support have spent nearly 17 days on this issue and have offered nothing to resolve/explain this issue.

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WendyCooke over 5 years ago

We've just noticed our retention has dropped as well.
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ClarksonsSupport over 5 years ago in reply to WendyCooke

Solution as we have been told is expand the disk of the VA! Though we have yet to implement this work around I'm not sure it a long term solution
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ClarksonsSupport over 5 years ago in reply to WendyCooke

Solution as we have been told is expand the disk of the VA! Though we have yet to implement this work around I'm not sure it a long term solution
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WendyCooke over 5 years ago in reply to ClarksonsSupport

We've had the same response. We have increased the disk space and it is holding up after 6 days now. Quarantine is now at 6 days and 23% used. Strange that it has been steady for years and suddenly has this issue.
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