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Appliance Blocking Legitimate NDR's and Out of Office Messages

We are having an issue with legitimate NDR's and Out of Office messages being quarantined as spam. When I look at the reason it is almost always our "Bounce Messages" rule. i don't want to shut this rule off because backscatter spam has been a big problem for us. I have a support ticket open but it seems to have gone into the "Sophos Labs" black hole.

Any ideas for ensuring legitimate NDR's and Out of Office messages are delivered?

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0 Blue-Canuck over 8 years ago

On your Bounce Messages policy -> Under Rule Config -> can you tell me if you have both options checked/enabled? (Enabled Bounce Address Tag Verification (BATV) & Treat all auto-responders identified by SophosLabs as bounces)
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0 astevens over 8 years ago in reply to Blue-Canuck

Hi Blue-Canuck, Any thoughts regarding my Bounce Messages policy? My support ticket concluded "The Labs' observation regarding the OOO mails were that they shows no signs of SPAM."

If they showed no signs of SPAM I'm a little confused as to why the messages were quarantined.
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0 Blue-Canuck over 8 years ago in reply to astevens

Besides the Bounce Message policy, do you have other policies for Outbound email?

Are you seeing your NDR and out of office emails going through your email appliance (from Search -> Mail Logs)?

If yes, are the emails hitting any policies?
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0 Blue-Canuck over 8 years ago in reply to astevens

Besides the Bounce Message policy, do you have other policies for Outbound email?

Are you seeing your NDR and out of office emails going through your email appliance (from Search -> Mail Logs)?

If yes, are the emails hitting any policies?
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