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not able to install intermediate certificate into email appliance , need step by step guide

not able to install intermediate certificate into email appliance ,  need step by step guide  , i tried Godaddy and commodo and import certificate correctly , but when check over the internet using ssl checker always getting the error "Certificate chain You may need to install an Intermediate/chain certificate to link it to a trusted root certificate."   

 

please i need clear guide how to do it 



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