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Cyberoam UTM : Skype Application & login.live.com domain unable to connect with Allow All Web filter policy in 10.6.6 GA

Reported issue regarding unable to connect to Skype and login into login.live.com with web filter set as ALLOW ALL after upgraded in 10.6.6 firmware has a fix. Find the below mentioned workaround and the fix details.

Workaround : As a workaround, Create FQDN based firewall rule on TOP with below domains with web filter policy as None.

For login.live.com

1) login.live.com

For Skype

1) login.live.com

2) account.live.com

3) msg.skype.com

4) ui.skype.com

5) apps.skype.com

A fix is available for the reported issue, you may contact the Sophos Support for the fix.

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Revin Sarl over 6 years ago

When They Provide New Firmware for this Issue.

Almost Two Months Now No Solutions ??

Regards,

Minesh
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sachingurung over 6 years ago in reply to Revin Sarl

Hi All,

The patch will be provided to 10.6.6 firmware. If you observe the issue then you need to log a case in support to apply the patch.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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Simon Godefroy over 6 years ago in reply to sachingurung

Hi Sachin,

Are you saying that they have incorporated the patch into the same firmware version?!
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sachingurung over 6 years ago in reply to Simon Godefroy

Hi Simon,

Sorry for the confusion, the patch is available and the fix will be incorporated in the release of 10.6.6 MR-1.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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Fermin over 6 years ago in reply to sachingurung

hi

On version 10.6.6 MR-1 (CR15iNG_AM03.10_06_6_107)

1) The openvpn tunnels continue without working, connection is established but there is no traffic.
2) Access to the user portal does not work either.

I remember the old days with Cyberoam where an update brought improvements, nowadays, both Sophos and Cyberoam updates only bring problems.
We are really considering migrating our customers to other solutions.

:-(
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sachingurung over 6 years ago in reply to Fermin

Hi Fermin,

We have a dedicated group for Cyberoam queries, available now. If you have cases logged for the mentioned issues please forward them to me via DM and I will get them prioritized. I request you to ask any further questions related to Cyberoam OS here: community.sophos.com/.../

Thanks,

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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presianbg over 6 years ago in reply to Fermin

SSL VPN is working only with TCP protocol. When it's set to UDP even the user portal is not showing.
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presianbg over 6 years ago in reply to Fermin

SSL VPN is working only with TCP protocol. When it's set to UDP even the user portal is not showing.
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Children

sachingurung over 6 years ago in reply to presianbg

This is a known issue and we are targetting the fix in v10.6.6 MR-2.

The reference ID: CLITE-689

Thanks,

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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