Sophos Community
User
Site
Search
User
Toggle Mobile menu
Community & Product Forums
Community Blogs
Partners
Support Portal
Get started
Blogs
Sophos Community Blog
Sophos Endpoint
Sophos Firewall
Zero Trust Network Access
Sophos Switch
UTM Firewall
Sophos Wireless
Sophos Central
Sophos Cloud Optix
Sophos Central API
Sophos Factory
Sophos Email
Phish Threat
Sophos XDR
Sophos Mobile
On-Premise Endpoint
Encryption
Sophos Partners
Support Portal Feedback
Product Documentation Blog
SophosLabs
Free Tools
Sophos Integrations
Products
Endpoint Security
Endpoint protection - next-gen antivirus
Endpoint detection and response (XDR)
Mobile security
Email Security
Sophos Email
Phish Threat
Network Security
Sophos Firewall
UTM firewall
Zero trust network access (ZTNA)
Network detection and response (NDR)
Sophos Switch
Sophos Wireless
Cloud Security
Sophos Central
Sophos Cloud Optix
Sophos Home Premium
Sophos Home portal
Support Tools
Sophos integrations
Free tools
Services
Management platform
Sophos Central - sign in
Support portal - sign in
Community - sign in
Sophos Partners
Partners Corner
Partner blogs
Webinars and Events
Member Recognition
Community Leaderboards
Sophos Central login
Partner care
Become a partner
Join our program
Sophos Community: Getting started
How to get started
Frequently Asked Questions (FAQs)
SophosID Registration
How to contribute and participate
How to set up your profile
How to manage friends
How to manage private messages
How to manage digests, subscriptions, and notifications
Terms and Conditions of Use
Products and Services
Products
Endpoint Security
Endpoint protection - next-gen antivirus
Endpoint detection and response (XDR)
Mobile security
Email Security
Sophos Email
Phish Threat
Network Security
Sophos Firewall
UTM firewall
Zero trust network access (ZTNA)
Network detection and response (NDR)
Sophos Switch
Sophos Wireless
Cloud Security
Sophos Central
Sophos Cloud Optix
Sophos Home Premium
Sophos Home portal
Support Tools
Sophos integrations
Free tools
Services
Management platform
Sophos Central - sign in
Support portal - sign in
Community - sign in
Community Blogs
Blogs List 1
Sophos Community Blog
Sophos Endpoint
Sophos Firewall
Zero Trust Network Access
Sophos Switch
UTM Firewall
Sophos Wireless
Sophos Central
Sophos Cloud Optix
Sophos Central API
Sophos Factory
Sophos Email
Blogs List 2
Phish Threat
Sophos XDR
Sophos Mobile
On-Premise Endpoint
Encryption
Sophos Partners
Support Portal Feedback
Product Documentation Blog
SophosLabs
Free Tools
Sophos Integrations
Partners
Sophos Partners
Partners Corner
Partner blogs
Webinars and Events
Member Recognition
Community Leaderboards
Sophos Central login
Partner care
Become a partner
Join our program
Support Portal
Get started
Sophos Community: Getting started
How to get started
Frequently Asked Questions (FAQs)
SophosID Registration
How to contribute and participate
How to set up your profile
How to manage friends
How to manage private messages
How to manage digests, subscriptions, and notifications
Terms and Conditions of Use
Community Chat
Community Blog
Discussions
Meet The Community Team
Members
More
Cancel
New
Community Chat requires membership for participation - click to join
All tags
bad experience
Sorry, but there are no more tags available to filter with.
SLAs and Escalation Tree question
Alex Raz
Hello, Sophos community. I am somewhat disappointed with Sophos Home Premium Support, to be honest. it feels like reported issues are being added to endless list of forgotten items and sent away into black hole abyss. I submitted a case on 31st…
Answered
over 2 years ago
Community Chat
Discussions
View related content from anywhere
More
Cancel
