• "Not On" Message When I Turn On Computer

    I have what is probably a stupid question. I was told that I do not have to have my Sophos "on/open" (window open) for the program to be working/running. However, I have recently been keeping it open because every time I turn on my computer I get a pop…
  • Migrating Sophos Enterprise Console

    Hi All, I have two questions. 1/ Migrating Sophos Enterprise Console from one server to another - New server has the same OS, same access rights etc. I have seen the guide for 5.4 and its seems quite straight forward. With regards to updating the…
  • iMac with multiple accounts

    I have a Mac running macOS Sierra. This Mac has multiple accounts on it. Do I have to install Sophos on each account, or is is only necessary to install it on one for complete protection?
  • Is there a way to get a support ticket responded to?

    We've had a support request open for 24 hours with no forward movement, asked for escalation twice within the last hour and a half still no response? How do you escalate an issue within Sophos?
  • delete account?

    i would like to know how to delete my sophos community account
  • Sophos phone support feedback

    Does anyone know where you can give feedback regarding the Sophos phone support service?
  • Scripts removed from Sophos becasue of an automatic upgrade (?)

    Dear All, In our company, to one of our application we are using Sophos Antivirus as its component. Until 3 rd 2015 of December we had start/stop script on the server but currently we cannot find it. Our technical leader analyzed the issue and he wrote…
  • Anyone else experience the Sophos Telephone Support (from UK) taking longer than 20 minutes to get through queue now every-time you call?

    I've called support 4 times in the past 7 days week about an issue. The quickest my call was answered was 17 minutes, the longest just lasted 27 minutes and I gave up and put the phone down. The other 3 calls were 22 and 24 minutes before being answered…