Communities Moderator, SOPHOS Knowledge Base | @SophosSupport | Video tutorials Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Looks like you have registered twice and have two logins with Sophos ID. The email address is different. You posted this thread under the k.d*******@******ium.com email and that's the one I changed as requested and is associated with the kiman26 username. However the account you're now posting under is k.r*******@g******m.
If you can let me know which username to associate with which I'll see what I can do - I'll need a different (evenly slightly) username for both. You could have the originally requested username of kiman26 associated with the k.r*******@g******m login, but you'll have to let me know what the k.d*******@******ium.com account should have as a username now.
Let's call k.d*******@******ium.com "account 1" and we'll call k.r*******@g******m "account 2" - I'm sure you'll recognize the email addresses. Reply back and simply say...
account 1 = _ _ _ _ _ _
account 2 = _ _ _ _ _ _
...and I'll see about getting them set up. If you need more information ping me a private message.
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Communities Moderator, SOPHOS Knowledge Base | @SophosSupport | Video tutorials Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
So I was mistaken, can you merge the two accounts? If so I want to keep a username kiman26 with k.darbeida@retrolium.com, otherwise delete the account with e-mail: k.rymesoft@gmail.com
I can merge. Since you have just posted with the account you want merging, and that means it will be deleted, can you confirm you understand you will not be able to log in with the @gmail account after I merge them?
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Communities Moderator, SOPHOS Knowledge Base | @SophosSupport | Video tutorials Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
OK, I've deleted the Karim DARBEIDA account and merged the posts to kiman26. Please only log in with the k.d*******@re****ium.com account from now on.
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Communities Moderator, SOPHOS Knowledge Base | @SophosSupport | Video tutorials Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
