Within PureMessage, although there is the option to scan for certain words or phrases etc, its not quite modular enough to allow us to allow certain usernames to be exempt.
As an example, we have a student user who's surname ends with shi, and his first initial is T... 2+2=this being quarantined in any reply. We also have a member of staff who has Gay in her surname. Again, this is frequently blocked. The words aren't particularly offensive in a sense that maybe we could allow it. But would it be possible to get a feature whereby words can be filtered; so the username "Ri**bleep**" or "Gayton" would be avoided?
I have already phoned support who gave me a few suggestions on how to only search for the full term "gay", but when the kids try to be clever: "youaregay" etc, then we still need to be filtering the phrase. Is there any way that an specific exception feature could be added? I don't know how the scanning agent behaves, but would there be potential to look for the "To:" header, then use a list of rules from there, making the rules more adaptable?
I'm not entirely sure I'm explaining my point very well, but would appreciate any feedback.
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