Hi,
before it starts to get chaotic i think someone should create some groups or subgroups like:
[Product ] - Installation and usage issues
or
[Product] - Need help...
In here you should make a sticky post with some basic details people should provide in order to get help (OS/Product/Error message etc...)...
Edit:
The following subgroups on a per product basis may also help to improve the overview:
Feature requests
Comments
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