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Computer is Vulnerable

Bill Goodson

Hello All, I'm at a loss.  have been running Sophos Home and recently purchased Sophos Premier Family. Now have on 4 computers. Two new iMac24's running Sonoma 14.3.1 (haven't checked the laptops for these issues yet). Both my and wife's Mac have been recently showing an orange Sophos icon, with the message "real-time protection not running & potentially unwanted App protection disabled".  When I go to my Sophos online Dashboard realtime protection is enabled. 

However, on the dashboard for both our desktop computers "Malicious Traffic Detection" is disabled along with Ransomware Protection". After enabling (several times) they both default back to disabled after refreshing the dashboard or signing off then back on.  And I have restarted the computers several times. 

All is set up in allowing Sophos full disk access and files and folders (per instruction installations).

After purchasing Sophos Premier all was well.....for awhile. And now the orange Sophos icon indication errors and errors indicated in the online dashboard.

Needless to say, I've spent a significant amount of time attempting to correct all this to no avail and reading the numerous numerous sophos articles and links. After spending for the renewable premier subscription (1/21/24) I'm beginning to rethink the purchase.

I'm also wondering if any of this has to do with Apple's Private Relay function?

Thank you in advance for any assistance provided. If I can't get this corrected I think I just blew $45 bucks....hope not.

ps: no other anti-virus program is on the computers...fairly new iMac 24's 

Regards, Bill



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  • 0

    Hi Bill,

    Thanks for reaching out. 

    If you are a Sophos Home Premium customer, I'd suggest reaching out to the Sophos Home support team by logging in on the following page.
    - Sophos Home Sign In

    While the Sophos Central managed endpoint and Sophos Home products are similar, the Sophos Home team would be best suited to assist with your issue. 

    We are aware of a similar issue as you've reported, which will be fixed by Apple in a later release of macOS, alongside a later version of Sophos Endpoint. This may differ from the Sophos Home product slightly, so reaching out to Sophos Home Support would be the best course of action. 

    You can also interact with the team over Twitter/X @SophosHome

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • 0

    Hi Bill,

    Thanks for reaching out. 

    If you are a Sophos Home Premium customer, I'd suggest reaching out to the Sophos Home support team by logging in on the following page.
    - Sophos Home Sign In

    While the Sophos Central managed endpoint and Sophos Home products are similar, the Sophos Home team would be best suited to assist with your issue. 

    We are aware of a similar issue as you've reported, which will be fixed by Apple in a later release of macOS, alongside a later version of Sophos Endpoint. This may differ from the Sophos Home product slightly, so reaching out to Sophos Home Support would be the best course of action. 

    You can also interact with the team over Twitter/X @SophosHome

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Children
  • +1 in reply to Qoosh

    Thank you Kushal for the response, appreciated. Doesn't solve my problems but at least points me in hopefully the right direction. Interesting Sophos is somewhat aware of a similar issue and "will be fixed by Apple" in a later Mac OS release. That is somewhat of good news depending on when that release will be and we are somewhat or vulnerable until then.  As suggested, I have posted original description in Sophos Home Support after hunting down how to do that. I've spent way too much time attempting to fix or resolve new issues with the paid for product.  But I do appreciate your attempts. 

    Bill

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