Remove "orbeconsultores.com" from Blacklist

Hello,

do you mean webserver URL or email?

I have no problem to open your website through our webfilter in our Sophos Firewall.

Thanks Felipe,
It happens that we fell into the blacklists due to an attack on our web server that was compromised on behalf of our domain, then the problems were corrected and we were cleaned up on the blacklists, we are still in Sophos, I have a support ticket but nothing happens, some of our main clients They use Sophos and our emails are not received.
I tell you that our web server is with a different provider than our email which is MS365, I hope you can help me


Look
*************************************

URL Analysis report SophosLabs
Summary
URL orbeconsultores.com
Submission date 2023-04-18T23:52:51Z
Domain orbeconsultores.com
Hostname orbeconsultores.com
Network location (IP) 190.113.1.145
Geo location Chile

Overall verdict
MALICIOUS
Security
SPYWARE AND MALWARE

greetings,
Juan Pablo desde Chile

Thanks Felipe,
It happens that we fell into the blacklists due to an attack on our web server that was compromised on behalf of our domain, then the problems were corrected and we were cleaned up on the blacklists, we are still in Sophos, I have a support ticket but nothing happens, some of our main clients They use Sophos and our emails are not received.
I tell you that our web server is with a different provider than our email which is MS365, I hope you can help me


Look
*************************************

URL Analysis report SophosLabs
Summary
URL orbeconsultores.com
Submission date 2023-04-18T23:52:51Z
Domain orbeconsultores.com
Hostname orbeconsultores.com
Network location (IP) 190.113.1.145
Geo location Chile

Overall verdict
MALICIOUS
Security
SPYWARE AND MALWARE

greetings,
Juan Pablo desde Chile

Hello,

I checked your ticket, but I still don't understand.

Is the issue related to your email domain/IP being blacklisted or your website?

Regards,

Hello,
My domain is the one that is blacklisted. 
Some of our clients use Sophos as a security platform and I understand that being registered as "malicious" does not allow our emails to enter.
Our mail server is Microsoft 365,
I hope you understand and can help me

Hello there,

Thank you, if you check again, the reassessment will show as clean.

Ps, if you don't have a Sophos License please DO NOT open tickets with support. 

Regards,

Thank you so much, I ask an acquaintance to validate if the domain is blacklisted or not, I have no way of knowing.

He tells me that he is still listed please your help

regards,

Please show us a Screenshot of his test.

Hi, this appears

Hello,

As per your screenshot, you haven't run the "test" again, but here is one, made 5 seconds ago.

Regards,

Thank you very much, 
I don't have a way to run the verification directly, 
I ask someone I know, 
How can I do it without a member account? Or could you verify it again? 
I'm still having problems
regards