Remove site from Sophos blacklist

Hello there,

Thanks for reaching out to Sophos Community. 

If you are a non-customer, you can enter the Web URL sample here: https://support.sophos.com/support/s/filesubmission?language=en_US or  e-mail samples to samples@sophos.com

If you are a Sophos customer, please use SophosLabs Intelix via the button below, you can Login using your Sophos ID
SophosLabs Intelix: https://intelix.sophos.com/login

Instructions for submitting samples via Intelix can be found here: https://support.sophos.com/support/s/article/KB-000033301?language=en_US

Cheers,

Hello!

Thanks for getting back on us.

We do not want to submit a sample, we are a company and we got our website flagged as spam by your Sophos Firewall.

We want to get unflagged because we are a legitimate bussiness, and we can prove that we are not spamming anyone.

We probably got added by mistake into your database.

We do not have a Sophos ID, and we are not Sophos customers, we just have the website blocked into your sofware and we wish to resolve this issue.

Thank you

Hi Quarashi,

Apologies for the inconvenience. However, it’s needed so that your website will be reassessed and corrected.

Kindly follow the following for URL reassessment:

1. Visit the Submit a Sample page.
2. Click Web Address (URL).
3. Provide the required details.
4. Click Submit URL.

 This might take 24-72 hours, but a reassessment is usually done in less than a business day.

Hello Erick!

We have submited immediately after we received your answer, but nobody answered until now.

It has been passed more than 7 days and we didn't receive any answer.

Hi Quarashi,

Apologies for the experience. To verify the request you've sent? Did you use the same email address as used in this account?

Also, could you send another request so I can follow this up on our Sophos Labs. Thank you and apologies.

Hello there,

Just to clarify currently, your website isn’t categorized as "SPAM". Is the issue related to your actual URL or emails being sent from your domain being categorized as SPAM?

Regards,

Hi Eric, 

I have submitted my website Invivo Biosciences https://invivobio.net on your given URL, but I didn't get any response, so how to check the status? 

Waiting for your good response. 

Hill

Hello there,

If the category doesn't change in the next 5 business days, contact us again so we can check internally.

Regards,

Thanks for the update, sure I will check in next 5 days