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Authentication failed. Please check your credentials and try again

Lahcen IDDER
Hi 
when I try to log in into my self-serve portal https://partners.sophos.com/prm/french/c/sophos-learning-zone  which I was able to do before, it says

Authentication failed. Please check your credentials and try again.

I am sure the password is right since I have a Sophos central account on a different email and use the same password without problems.

then I click on forgot password, I get the code on my email enter it verify it - get a prompt to enter a new password, create a password that was not used before, and I still get

Authentication failed. Please check your credentials and try again.
  • We've verified your email address. You can now create a new password.
    I've used a browser I never use in incognito and every other option, cache, passwords clear etc.


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    Hi Lahcen,

    Thanks for reaching out to the Sophos Community Forum. 

    If you are trying to log in directly to The Learning Zone, I suggest first trying to sign in to the partner portal, then to navigate into The Learning Zone to see if this returns any different results. 

    If you continue to experience issues, please reach out to our Customer Care team. For immediate assistance, I suggest giving our team a call using the regional contact numbers listed under "For Critical Cases" on the following page. 
    - support.sophos.com

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
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