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Online game now disconnecting

Our company computers have the Sophos enterprise version and this is all managed through IT support web portal. Every time an online game is launched on CNC.net it now disconnects after 3 seconds. Worked perfectly for a long time. 

I have discussed with IT support and they have now added a local exclusion to the folder containing program's executable file (.exe), but the game still disconnects after immediately loading. 

Any help really appreciated

Thanks



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