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Phish Threat fails in Outlook 2019 / "Report a message" unsuccessful

Hi Community,

is there anyone having trouble using the "Report a message"-Button in Outlook 2019?
We're using OnPrem Exchange 2019 and deployed the AddIn for all users using Exchange Admin Center.

Outlook 2016-Client are fine but clicking "Report a message" within any Outlook 2019 Client results in endless "'Report a message' is processing your request" with no result at all.

There's an support-ticket open since september 2020 with no fix or workaround by now. Quite frustrating, that a key feature of Phish Threat is not usable within the newest Version of Outlook and support / development is not able to provide an solution within multiple month?!

Any PhishThreat-Users around having the same problem?
Anyone using PhishThreat at all?

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0 emmosophos over 3 years ago

Hello Neumann,

Thank you for contacting the Sophos Community!

Could you share your Case ID so I can follow-up.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 FFin over 3 years ago in reply to emmosophos

Hello Emmanuel,

sure - it's Case ID 03187550.

I'd really like to use Phish Threat one day, once it's usable with Outlook 2019!

Regards
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0 FFin over 3 years ago in reply to emmosophos

Hello Emmanuel,

sure - it's Case ID 03187550.

I'd really like to use Phish Threat one day, once it's usable with Outlook 2019!

Regards
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0 emmosophos over 3 years ago in reply to FFin

Hello Neumann,

Thank you for the Case ID.

I can see that the Case is escalated to GES, they have asked DEV for a new update on Friday, asking for an ETA for a meaningful update.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 FFin over 3 years ago in reply to emmosophos

Hello Emmo,

is there an "meaningful update" by now?
The case is escalated to GES/DEV since mid october 2020 with no results so far...

Regards
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0 emmosophos over 3 years ago in reply to FFin

Hello there,

No update yet, as DEV is currently testing, next update might come on next week.

I will keep you updated if something changes.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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