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Discussions adding RED to XG error

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adding RED to XG error

Mouhamad Al Moukdad over 3 years ago

Hi all,

i have RED10 REV 3 device. it was connected to our brunch location and it was working fine.

then we decieded to move it to another location so i deleted it from our Firewall.

now when i want to added it again i get an error message: RED device could not be updated.

does anyone know what is this ?

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0 FormerMember over 3 years ago

Hi Mouhamad Al Moukdad

Thank you for reaching out to the Community!

Your RED devices need to be removed from the provisioning server as you want to use it on the different firewalls.

I would advise you to Open a Support Case and PM me the case number.

Thanks,
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0 FormerMember over 3 years ago

Hi Mouhamad Al Moukdad

Thank you for reaching out to the Community!

Your RED devices need to be removed from the provisioning server as you want to use it on the different firewalls.

I would advise you to Open a Support Case and PM me the case number.

Thanks,
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0 Jomar over 3 years ago in reply to FormerMember

i have the same problem using my RED 10 v3 device. " RED Device could not be updated"

already filed a case number : 03231015
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