2019-07-16 13:44:51 Call to MsiGetProductInfo failed for product {9AC08E99-230B-47e8-9721-4577B7F124EA} with error code: 1608 2019-07-16 13:44:51 Call to MsiGetProductInfo failed for product {731F6BAA-A986-45A4-8936-7C3AAAAA760B} with error code: 1608 2019-07-16 13:44:51 Detected version of SAV with product code: {C4EDC7DA-3AF8-4E99-ACAC-4C1A70F88CFB} 2019-07-16 13:44:51 Info: Detected version of SAV has major version number: 10 2019-07-16 13:44:51 Info: Using Sophos updating modes (MSI: N, VDL: 2, IDE: 2) 2019-07-16 13:44:51 GetProperty() - Unable to get product-type 2019-07-16 13:44:51 Info: productType: 0 2019-07-16 13:44:51 PROCESSOR_ARCHITECTURE environment variable is: AMD64 2019-07-16 13:44:51 Info: Logging started: installing/upgrading Sophos Anti-Virus 2019-07-16 13:44:51 Info: InstallFromPath is: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\ 2019-07-16 13:44:51 Info: InstallToPath is: 2019-07-16 13:44:51 Call to MsiGetProductInfo failed for product {9AC08E99-230B-47e8-9721-4577B7F124EA} with error code: 1608 2019-07-16 13:44:51 Call to MsiGetProductInfo failed for product {731F6BAA-A986-45A4-8936-7C3AAAAA760B} with error code: 1608 2019-07-16 13:44:51 Detected version of SAV with product code: {C4EDC7DA-3AF8-4E99-ACAC-4C1A70F88CFB} 2019-07-16 13:44:51 Info: Detected version of SAV has major version number: 10 2019-07-16 13:44:51 Info: Detected version of SAV has minor version number: 8 2019-07-16 13:44:51 Info: SetupPlugin: Unable to open Application registry key to get Install Path. 2019-07-16 13:44:51 Info: registryInstallTo [overriding InstallToPath] is: 2019-07-16 13:44:51 Checking for problem versions of SAVI - Install path: 2019-07-16 13:44:51 Veex.dll version '' 2019-07-16 13:44:51 INFO: Checking the validity of the VDL manifest file. 2019-07-16 13:44:52 INFO: The manifest file has been successfully validated. 2019-07-16 13:44:52 INFO: Checking the validity of the AppFeed manifest file. 2019-07-16 13:44:52 INFO: The manifest file has been successfully validated. 2019-07-16 13:44:52 Info: Install source location passed to ReadCatalog() is empty. Reverting to a full update. 2019-07-16 13:44:52 Info: Feature change, From: 'AV,CRT,HIPS,PUA,URLSCRTY' To: 'AV,CRT,DLP,DVCCNTRL,HIPS,PUA,URLSCRTY,WEBCNTRL' 2019-07-16 13:44:52 Info: Managed install (from SAU) 2019-07-16 13:44:52 Info: MSXML6 is installed 2019-07-16 13:44:52 Check for UI changes 2019-07-16 13:44:52 Unable to open SAV application key 2019-07-16 13:44:52 Unable to open SAV application key 2019-07-16 13:44:52 Checking the integrity of the extant SAV installation (noUI is 0) 2019-07-16 13:44:52 The file \WSCClient.exe does not exist(2) 2019-07-16 13:44:52 The file \SavService.exe does not exist(2) 2019-07-16 13:44:52 The file \SavAdminService.exe does not exist(2) 2019-07-16 13:44:52 The file \BackgroundScanClient.exe does not exist(2) 2019-07-16 13:44:52 The file \ComponentManager.dll does not exist(2) 2019-07-16 13:44:52 The file \ICAdapter.dll does not exist(2) 2019-07-16 13:44:52 The file \ICManagement.dll does not exist(2) 2019-07-16 13:44:52 The file \ICProcessors.dll does not exist(2) 2019-07-16 13:44:52 The file \ThreatDetection.dll does not exist(2) 2019-07-16 13:44:52 The file \VirusDetection.dll does not exist(2) 2019-07-16 13:44:52 The file \SavControl.dll does not exist(2) 2019-07-16 13:44:52 The file \SavMain.exe does not exist(2) 2019-07-16 13:44:52 The file \SavProgress.exe does not exist(2) 2019-07-16 13:44:52 The file \DesktopMessaging.dll does not exist(2) 2019-07-16 13:44:52 The file \SavShellExt.dll does not exist(2) 2019-07-16 13:44:52 There is an incomplete SAV installation, forcing a Major Update to recover 2019-07-16 13:44:52 One or more callout driver files are missing - forcing re-install of SAV 2019-07-16 13:44:52 Info: Performing major update of Sophos Anti-Virus using msi. 2019-07-16 13:44:52 Info: Update is signalled. 2019-07-16 13:44:52 Call to MsiGetProductInfo failed for product {9AC08E99-230B-47e8-9721-4577B7F124EA} with error code: 1608 2019-07-16 13:44:52 Call to MsiGetProductInfo failed for product {731F6BAA-A986-45A4-8936-7C3AAAAA760B} with error code: 1608 2019-07-16 13:44:52 Detected version of SAV with product code: {C4EDC7DA-3AF8-4E99-ACAC-4C1A70F88CFB} 2019-07-16 13:44:52 In KB2918614Workaround(). 2019-07-16 13:44:52 Leaving KB2918614Workaround(). 2019-07-16 13:44:52 Call to MsiGetProductInfo failed for product {9AC08E99-230B-47e8-9721-4577B7F124EA} with error code: 1608 2019-07-16 13:44:52 Call to MsiGetProductInfo failed for product {731F6BAA-A986-45A4-8936-7C3AAAAA760B} with error code: 1608 2019-07-16 13:44:52 Detected version of SAV with product code: {C4EDC7DA-3AF8-4E99-ACAC-4C1A70F88CFB} 2019-07-16 13:44:52 Product code of SAV currently installed: {C4EDC7DA-3AF8-4E99-ACAC-4C1A70F88CFB} 2019-07-16 13:44:52 Product code of SAV to be installed: {01423865-551B-4C59-B44A-CC604BC21AF3} 2019-07-16 13:44:52 ERROR: GetVersion - Unable to load the new Factory file, path = C:\ProgramData\Sophos\Sophos Anti-Virus\Config\Factory.xml 2019-07-16 13:44:52 ProductCode change detected 2019-07-16 13:44:52 Info: Added SAVService to ServicesList. 2019-07-16 13:44:52 Info: Added SAVAdminService to ServicesList. 2019-07-16 13:44:52 Info: Added Sophos Device Control Service to ServicesList. 2019-07-16 13:44:52 Info: Added SophosBootDriver to ServicesList. 2019-07-16 13:44:52 Info: Added swi_service to ServicesList. 2019-07-16 13:44:52 Info: Added swi_filter to ServicesList. 2019-07-16 13:44:52 Info: Added swi_callout to ServicesList. 2019-07-16 13:44:52 Info: Added swi_update to ServicesList. 2019-07-16 13:44:52 Info: Added swi_update_64 to ServicesList. 2019-07-16 13:44:52 Info: Added Sophos Web Control Service to ServicesList. 2019-07-16 13:44:52 Info: Added SAVOnAccess to ServicesList. 2019-07-16 13:44:52 Info: component SAV is not registered - skipping. 2019-07-16 13:44:52 Info: component SDC is not registered - skipping. 2019-07-16 13:44:52 Info: component SCS is not registered - skipping. 2019-07-16 13:44:52 Info: component SWI is not registered - skipping. 2019-07-16 13:44:52 Info: component SWC is not registered - skipping. 2019-07-16 13:44:52 Info: Detected an older version of SAV, version 10.8. Doing a major update. 2019-07-16 13:44:52 Info: Set Update Begin 2019-07-16 13:44:52 Unable to create an instance of ComponentManager - SystemInformation will not be informed of the update (0x80040154) 2019-07-16 13:44:52 Info: SAVService was found to not be installed - skipping. 2019-07-16 13:44:52 Info: SAVAdminService was found to not be installed - skipping. 2019-07-16 13:44:52 Info: Sophos Device Control Service was found to not be installed - skipping. 2019-07-16 13:44:52 Info: SophosBootDriver was found to not be installed - skipping. 2019-07-16 13:44:52 Info: swi_service was found to not be installed - skipping. 2019-07-16 13:44:52 Info: swi_filter was found to not be installed - skipping. 2019-07-16 13:44:52 Info: Added swi_callout to ServicesList. 2019-07-16 13:44:52 Info: swi_update was found to not be installed - skipping. 2019-07-16 13:44:52 Info: swi_update_64 was found to not be installed - skipping. 2019-07-16 13:44:52 Info: Sophos Web Control Service was found to not be installed - skipping. 2019-07-16 13:44:52 Info: All services reported they accept stop controls. 2019-07-16 13:44:52 Info: Stop SAVService 2019-07-16 13:44:52 Warning: ControlSAVService: Unable to open the SAVService service, hr = 0x80070424 2019-07-16 13:44:52 Info: Convert boot tasks 2019-07-16 13:44:52 Info: CopyFilesToTemp 2019-07-16 13:44:52 ERROR: StoreTempFiles - failed to copy machine file - not present, hr = 0x0 2019-07-16 13:44:52 Warning: configuration will not be preserved 2019-07-16 13:44:52 Info: Create backup copy of WSCClient 2019-07-16 13:44:52 Info: SetupPlugin: Unable to open Application registry key to get Install Path. 2019-07-16 13:44:52 ERROR: Failed to get current install location to register with tamper protection. Error 0x80070002