Trace(2017-Sep-12 02:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 02:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 02:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 02:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 02:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 02:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 02:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 02:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 02:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 02:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 02:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 02:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 02:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 02:16:02): Computer is a not possible cluster Trace(2017-Sep-12 02:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 02:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 02:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 02:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 02:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 02:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 02:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 02:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 02:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 02:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 02:16:02): PopulateCache: Entering Trace(2017-Sep-12 02:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 02:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 02:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 02:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 02:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 02:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 02:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 02:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 02:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 02:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 02:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 02:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 02:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 02:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 02:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 02:16:02): SULUpdateLocation created! Trace(2017-Sep-12 02:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 02:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 02:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 02:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 02:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 02:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 02:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 02:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 02:16:02): server = sophos Trace(2017-Sep-12 02:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 02:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 02:16:02): No manually configured proxy. Trace(2017-Sep-12 02:16:02): SULDownloader setup successful. Trace(2017-Sep-12 02:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 02:16:07): Failed to authenticate Trace(2017-Sep-12 02:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 02:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 02:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 02:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 02:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 02:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 02:16:07): SULUpdateLocation created! Trace(2017-Sep-12 02:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 02:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 02:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 02:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 02:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 02:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 02:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 02:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 02:16:07): server = sophos Trace(2017-Sep-12 02:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 02:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 02:16:07): No manually configured proxy. Trace(2017-Sep-12 02:16:07): SULDownloader setup successful. Trace(2017-Sep-12 02:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 02:16:11): Failed to authenticate Trace(2017-Sep-12 02:16:11): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 02:16:11): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 02:16:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 02:16:11): TrySyncProduct, Started: Trace(2017-Sep-12 02:16:11): TrySyncProduct, creating update location Trace(2017-Sep-12 02:16:11): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 02:16:11): SULUpdateLocation created! Trace(2017-Sep-12 02:16:11): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 02:16:11): SULUpdateLocation: BeginSync Trace(2017-Sep-12 02:16:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 02:16:11): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 02:16:11): Calling SULDownloader Setup... Trace(2017-Sep-12 02:16:11): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 02:16:11): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 02:16:11): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 02:16:11): server = sophos Trace(2017-Sep-12 02:16:11): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 02:16:11): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 02:16:11): No manually configured proxy. Trace(2017-Sep-12 02:16:11): SULDownloader setup successful. Trace(2017-Sep-12 02:16:11): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 02:16:15): Failed to authenticate Trace(2017-Sep-12 02:16:15): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 02:16:15): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 02:16:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 02:16:15): TrySyncProduct, Started: Trace(2017-Sep-12 02:16:15): TrySyncProduct, creating update location Trace(2017-Sep-12 02:16:15): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 02:16:15): SULUpdateLocation created! Trace(2017-Sep-12 02:16:15): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 02:16:15): SULUpdateLocation: BeginSync Trace(2017-Sep-12 02:16:15): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 02:16:15): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 02:16:15): Calling SULDownloader Setup... Trace(2017-Sep-12 02:16:15): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 02:16:15): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 02:16:15): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 02:16:15): server = sophos Trace(2017-Sep-12 02:16:15): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 02:16:15): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 02:16:15): No manually configured proxy. Trace(2017-Sep-12 02:16:15): SULDownloader setup successful. Trace(2017-Sep-12 02:16:15): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 02:16:18): Failed to authenticate Trace(2017-Sep-12 02:16:18): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 02:16:18): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 02:16:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 02:16:18): TrySyncProduct, Started: Trace(2017-Sep-12 02:16:18): TrySyncProduct, creating update location Trace(2017-Sep-12 02:16:18): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 02:16:18): SULUpdateLocation created! Trace(2017-Sep-12 02:16:18): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 02:16:18): SULUpdateLocation: BeginSync Trace(2017-Sep-12 02:16:18): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 02:16:18): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 02:16:18): Calling SULDownloader Setup... Trace(2017-Sep-12 02:16:18): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 02:16:18): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 02:16:18): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 02:16:18): server = sophos Trace(2017-Sep-12 02:16:18): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 02:16:18): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 02:16:18): No manually configured proxy. Trace(2017-Sep-12 02:16:18): SULDownloader setup successful. Trace(2017-Sep-12 02:16:18): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 02:16:22): Failed to authenticate Trace(2017-Sep-12 02:16:22): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 02:16:22): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 02:16:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 02:16:22): TrySyncProduct, Started: Trace(2017-Sep-12 02:16:22): TrySyncProduct, creating update location Trace(2017-Sep-12 02:16:22): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 02:16:22): SULUpdateLocation created! Trace(2017-Sep-12 02:16:22): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 02:16:22): SULUpdateLocation: BeginSync Trace(2017-Sep-12 02:16:22): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 02:16:22): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 02:16:22): Calling SULDownloader Setup... Trace(2017-Sep-12 02:16:22): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 02:16:22): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 02:16:22): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 02:16:22): server = sophos Trace(2017-Sep-12 02:16:22): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 02:16:22): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 02:16:22): No manually configured proxy. Trace(2017-Sep-12 02:16:22): SULDownloader setup successful. Trace(2017-Sep-12 02:16:22): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 02:16:25): Failed to authenticate Trace(2017-Sep-12 02:16:25): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 02:16:25): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 02:16:25): ALUpdate(): Trace(2017-Sep-12 02:16:25): ALUpdate(DownloadEnded): Trace(2017-Sep-12 02:16:25): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 02:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 02:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 02:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 02:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 02:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 02:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 02:16:26): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 02:16:26): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 02:16:26): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 02:16:26): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 02:16:27): IPCSender::ProcessSend exiting Trace(2017-Sep-12 02:16:27): ALUpdate finished Trace(2017-Sep-12 03:16:02): ========================= Trace(2017-Sep-12 03:16:02): ALUpdate is starting. Trace(2017-Sep-12 03:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 03:16:02): Build : 204324 Trace(2017-Sep-12 03:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 03:16:02): ========================= Trace(2017-Sep-12 03:16:02): Process security set successfully Trace(2017-Sep-12 03:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 03:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 03:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 03:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 03:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 03:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 03:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 03:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 03:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 03:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 03:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 03:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 03:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 03:16:02): Computer is a not possible cluster Trace(2017-Sep-12 03:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 03:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 03:16:02): Considering subscribed products. Trace(2017-Sep-12 03:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 03:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 03:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 03:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 03:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 03:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 03:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 03:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 03:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 03:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 03:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 03:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 03:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 03:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 03:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 03:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 03:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 03:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 03:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 03:16:02): Computer is a not possible cluster Trace(2017-Sep-12 03:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 03:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 03:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 03:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 03:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 03:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 03:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 03:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 03:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 03:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 03:16:02): PopulateCache: Entering Trace(2017-Sep-12 03:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 03:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 03:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 03:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 03:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 03:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 03:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 03:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 03:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 03:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 03:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 03:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 03:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 03:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 03:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 03:16:02): SULUpdateLocation created! Trace(2017-Sep-12 03:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 03:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 03:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 03:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 03:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 03:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 03:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 03:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 03:16:02): server = sophos Trace(2017-Sep-12 03:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 03:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 03:16:02): No manually configured proxy. Trace(2017-Sep-12 03:16:02): SULDownloader setup successful. Trace(2017-Sep-12 03:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 03:16:07): Failed to authenticate Trace(2017-Sep-12 03:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 03:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 03:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 03:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 03:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 03:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 03:16:07): SULUpdateLocation created! Trace(2017-Sep-12 03:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 03:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 03:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 03:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 03:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 03:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 03:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 03:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 03:16:07): server = sophos Trace(2017-Sep-12 03:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 03:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 03:16:07): No manually configured proxy. Trace(2017-Sep-12 03:16:07): SULDownloader setup successful. Trace(2017-Sep-12 03:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 03:16:11): Failed to authenticate Trace(2017-Sep-12 03:16:11): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 03:16:11): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 03:16:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 03:16:11): TrySyncProduct, Started: Trace(2017-Sep-12 03:16:11): TrySyncProduct, creating update location Trace(2017-Sep-12 03:16:11): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 03:16:11): SULUpdateLocation created! Trace(2017-Sep-12 03:16:11): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 03:16:11): SULUpdateLocation: BeginSync Trace(2017-Sep-12 03:16:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 03:16:11): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 03:16:11): Calling SULDownloader Setup... Trace(2017-Sep-12 03:16:11): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 03:16:11): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 03:16:11): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 03:16:11): server = sophos Trace(2017-Sep-12 03:16:11): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 03:16:11): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 03:16:11): No manually configured proxy. Trace(2017-Sep-12 03:16:11): SULDownloader setup successful. Trace(2017-Sep-12 03:16:11): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 03:16:14): Failed to authenticate Trace(2017-Sep-12 03:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 03:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 03:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 03:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 03:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 03:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 03:16:14): SULUpdateLocation created! Trace(2017-Sep-12 03:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 03:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 03:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 03:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 03:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 03:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 03:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 03:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 03:16:14): server = sophos Trace(2017-Sep-12 03:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 03:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 03:16:14): No manually configured proxy. Trace(2017-Sep-12 03:16:14): SULDownloader setup successful. Trace(2017-Sep-12 03:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 03:16:18): Failed to authenticate Trace(2017-Sep-12 03:16:18): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 03:16:18): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 03:16:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 03:16:18): TrySyncProduct, Started: Trace(2017-Sep-12 03:16:18): TrySyncProduct, creating update location Trace(2017-Sep-12 03:16:18): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 03:16:18): SULUpdateLocation created! Trace(2017-Sep-12 03:16:18): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 03:16:18): SULUpdateLocation: BeginSync Trace(2017-Sep-12 03:16:18): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 03:16:18): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 03:16:18): Calling SULDownloader Setup... Trace(2017-Sep-12 03:16:18): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 03:16:18): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 03:16:18): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 03:16:18): server = sophos Trace(2017-Sep-12 03:16:18): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 03:16:18): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 03:16:18): No manually configured proxy. Trace(2017-Sep-12 03:16:18): SULDownloader setup successful. Trace(2017-Sep-12 03:16:18): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 03:16:21): Failed to authenticate Trace(2017-Sep-12 03:16:21): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 03:16:21): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 03:16:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 03:16:21): TrySyncProduct, Started: Trace(2017-Sep-12 03:16:21): TrySyncProduct, creating update location Trace(2017-Sep-12 03:16:21): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 03:16:21): SULUpdateLocation created! Trace(2017-Sep-12 03:16:21): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 03:16:21): SULUpdateLocation: BeginSync Trace(2017-Sep-12 03:16:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 03:16:21): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 03:16:21): Calling SULDownloader Setup... Trace(2017-Sep-12 03:16:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 03:16:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 03:16:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 03:16:21): server = sophos Trace(2017-Sep-12 03:16:21): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 03:16:21): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 03:16:21): No manually configured proxy. Trace(2017-Sep-12 03:16:21): SULDownloader setup successful. Trace(2017-Sep-12 03:16:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 03:16:25): Failed to authenticate Trace(2017-Sep-12 03:16:25): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 03:16:25): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 03:16:25): ALUpdate(): Trace(2017-Sep-12 03:16:25): ALUpdate(DownloadEnded): Trace(2017-Sep-12 03:16:25): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 03:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 03:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 03:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 03:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 03:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 03:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 03:16:26): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 03:16:26): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 03:16:26): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 03:16:26): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 03:16:27): IPCSender::ProcessSend exiting Trace(2017-Sep-12 03:16:27): ALUpdate finished Trace(2017-Sep-12 04:16:02): ========================= Trace(2017-Sep-12 04:16:02): ALUpdate is starting. Trace(2017-Sep-12 04:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 04:16:02): Build : 204324 Trace(2017-Sep-12 04:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 04:16:02): ========================= Trace(2017-Sep-12 04:16:02): Process security set successfully Trace(2017-Sep-12 04:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 04:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 04:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 04:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 04:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 04:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 04:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 04:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 04:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 04:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 04:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 04:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 04:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 04:16:02): Computer is a not possible cluster Trace(2017-Sep-12 04:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 04:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 04:16:02): Considering subscribed products. Trace(2017-Sep-12 04:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 04:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 04:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 04:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 04:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 04:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 04:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 04:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 04:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 04:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 04:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 04:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 04:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 04:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 04:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 04:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 04:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 04:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 04:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 04:16:02): Computer is a not possible cluster Trace(2017-Sep-12 04:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 04:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 04:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 04:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 04:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 04:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 04:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 04:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 04:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 04:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 04:16:02): PopulateCache: Entering Trace(2017-Sep-12 04:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 04:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 04:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 04:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 04:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 04:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 04:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 04:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 04:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 04:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 04:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 04:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 04:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 04:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 04:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 04:16:02): SULUpdateLocation created! Trace(2017-Sep-12 04:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 04:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 04:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 04:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 04:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 04:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 04:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 04:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 04:16:02): server = sophos Trace(2017-Sep-12 04:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 04:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 04:16:02): No manually configured proxy. Trace(2017-Sep-12 04:16:02): SULDownloader setup successful. Trace(2017-Sep-12 04:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 04:16:07): Failed to authenticate Trace(2017-Sep-12 04:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 04:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 04:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 04:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 04:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 04:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 04:16:07): SULUpdateLocation created! Trace(2017-Sep-12 04:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 04:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 04:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 04:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 04:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 04:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 04:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 04:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 04:16:07): server = sophos Trace(2017-Sep-12 04:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 04:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 04:16:07): No manually configured proxy. Trace(2017-Sep-12 04:16:07): SULDownloader setup successful. Trace(2017-Sep-12 04:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 04:16:10): Failed to authenticate Trace(2017-Sep-12 04:16:10): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 04:16:10): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 04:16:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 04:16:10): TrySyncProduct, Started: Trace(2017-Sep-12 04:16:10): TrySyncProduct, creating update location Trace(2017-Sep-12 04:16:10): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 04:16:10): SULUpdateLocation created! Trace(2017-Sep-12 04:16:10): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 04:16:10): SULUpdateLocation: BeginSync Trace(2017-Sep-12 04:16:10): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 04:16:10): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 04:16:10): Calling SULDownloader Setup... Trace(2017-Sep-12 04:16:10): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 04:16:10): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 04:16:10): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 04:16:10): server = sophos Trace(2017-Sep-12 04:16:10): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 04:16:10): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 04:16:10): No manually configured proxy. Trace(2017-Sep-12 04:16:10): SULDownloader setup successful. Trace(2017-Sep-12 04:16:10): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 04:16:14): Failed to authenticate Trace(2017-Sep-12 04:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 04:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 04:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 04:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 04:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 04:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 04:16:14): SULUpdateLocation created! Trace(2017-Sep-12 04:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 04:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 04:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 04:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 04:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 04:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 04:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 04:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 04:16:14): server = sophos Trace(2017-Sep-12 04:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 04:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 04:16:14): No manually configured proxy. Trace(2017-Sep-12 04:16:14): SULDownloader setup successful. Trace(2017-Sep-12 04:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 04:16:17): Failed to authenticate Trace(2017-Sep-12 04:16:17): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 04:16:17): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 04:16:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 04:16:17): TrySyncProduct, Started: Trace(2017-Sep-12 04:16:17): TrySyncProduct, creating update location Trace(2017-Sep-12 04:16:17): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 04:16:17): SULUpdateLocation created! Trace(2017-Sep-12 04:16:17): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 04:16:17): SULUpdateLocation: BeginSync Trace(2017-Sep-12 04:16:17): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 04:16:17): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 04:16:17): Calling SULDownloader Setup... Trace(2017-Sep-12 04:16:17): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 04:16:17): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 04:16:17): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 04:16:17): server = sophos Trace(2017-Sep-12 04:16:17): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 04:16:17): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 04:16:17): No manually configured proxy. Trace(2017-Sep-12 04:16:17): SULDownloader setup successful. Trace(2017-Sep-12 04:16:17): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 04:16:20): Failed to authenticate Trace(2017-Sep-12 04:16:20): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 04:16:20): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 04:16:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 04:16:20): TrySyncProduct, Started: Trace(2017-Sep-12 04:16:20): TrySyncProduct, creating update location Trace(2017-Sep-12 04:16:20): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 04:16:20): SULUpdateLocation created! Trace(2017-Sep-12 04:16:20): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 04:16:20): SULUpdateLocation: BeginSync Trace(2017-Sep-12 04:16:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 04:16:20): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 04:16:20): Calling SULDownloader Setup... Trace(2017-Sep-12 04:16:20): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 04:16:20): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 04:16:20): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 04:16:20): server = sophos Trace(2017-Sep-12 04:16:20): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 04:16:20): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 04:16:20): No manually configured proxy. Trace(2017-Sep-12 04:16:20): SULDownloader setup successful. Trace(2017-Sep-12 04:16:20): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 04:16:23): Failed to authenticate Trace(2017-Sep-12 04:16:23): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 04:16:23): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 04:16:23): ALUpdate(): Trace(2017-Sep-12 04:16:23): ALUpdate(DownloadEnded): Trace(2017-Sep-12 04:16:23): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 04:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 04:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 04:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 04:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 04:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 04:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 04:16:24): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 04:16:24): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 04:16:24): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 04:16:24): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 04:16:25): IPCSender::ProcessSend exiting Trace(2017-Sep-12 04:16:25): ALUpdate finished Trace(2017-Sep-12 05:16:02): ========================= Trace(2017-Sep-12 05:16:02): ALUpdate is starting. Trace(2017-Sep-12 05:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 05:16:02): Build : 204324 Trace(2017-Sep-12 05:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 05:16:02): ========================= Trace(2017-Sep-12 05:16:02): Process security set successfully Trace(2017-Sep-12 05:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 05:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 05:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 05:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 05:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 05:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 05:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 05:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 05:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 05:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 05:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 05:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 05:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 05:16:02): Computer is a not possible cluster Trace(2017-Sep-12 05:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 05:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 05:16:02): Considering subscribed products. Trace(2017-Sep-12 05:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 05:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 05:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 05:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 05:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 05:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 05:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 05:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 05:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 05:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 05:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 05:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 05:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 05:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 05:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 05:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 05:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 05:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 05:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 05:16:02): Computer is a not possible cluster Trace(2017-Sep-12 05:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 05:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 05:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 05:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 05:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 05:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 05:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 05:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 05:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 05:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 05:16:02): PopulateCache: Entering Trace(2017-Sep-12 05:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 05:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 05:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 05:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 05:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 05:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 05:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 05:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 05:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 05:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 05:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 05:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 05:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 05:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 05:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 05:16:02): SULUpdateLocation created! Trace(2017-Sep-12 05:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 05:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 05:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 05:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 05:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 05:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 05:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 05:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 05:16:02): server = sophos Trace(2017-Sep-12 05:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 05:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 05:16:02): No manually configured proxy. Trace(2017-Sep-12 05:16:02): SULDownloader setup successful. Trace(2017-Sep-12 05:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 05:16:07): Failed to authenticate Trace(2017-Sep-12 05:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 05:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 05:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 05:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 05:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 05:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 05:16:07): SULUpdateLocation created! Trace(2017-Sep-12 05:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 05:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 05:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 05:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 05:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 05:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 05:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 05:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 05:16:07): server = sophos Trace(2017-Sep-12 05:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 05:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 05:16:07): No manually configured proxy. Trace(2017-Sep-12 05:16:07): SULDownloader setup successful. Trace(2017-Sep-12 05:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 05:16:10): Failed to authenticate Trace(2017-Sep-12 05:16:10): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 05:16:10): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 05:16:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 05:16:10): TrySyncProduct, Started: Trace(2017-Sep-12 05:16:10): TrySyncProduct, creating update location Trace(2017-Sep-12 05:16:10): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 05:16:10): SULUpdateLocation created! Trace(2017-Sep-12 05:16:10): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 05:16:10): SULUpdateLocation: BeginSync Trace(2017-Sep-12 05:16:10): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 05:16:10): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 05:16:10): Calling SULDownloader Setup... Trace(2017-Sep-12 05:16:10): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 05:16:10): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 05:16:10): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 05:16:10): server = sophos Trace(2017-Sep-12 05:16:10): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 05:16:10): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 05:16:10): No manually configured proxy. Trace(2017-Sep-12 05:16:10): SULDownloader setup successful. Trace(2017-Sep-12 05:16:10): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 05:16:14): Failed to authenticate Trace(2017-Sep-12 05:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 05:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 05:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 05:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 05:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 05:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 05:16:14): SULUpdateLocation created! Trace(2017-Sep-12 05:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 05:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 05:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 05:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 05:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 05:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 05:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 05:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 05:16:14): server = sophos Trace(2017-Sep-12 05:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 05:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 05:16:14): No manually configured proxy. Trace(2017-Sep-12 05:16:14): SULDownloader setup successful. Trace(2017-Sep-12 05:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 05:16:17): Failed to authenticate Trace(2017-Sep-12 05:16:17): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 05:16:17): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 05:16:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 05:16:17): TrySyncProduct, Started: Trace(2017-Sep-12 05:16:17): TrySyncProduct, creating update location Trace(2017-Sep-12 05:16:17): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 05:16:17): SULUpdateLocation created! Trace(2017-Sep-12 05:16:17): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 05:16:17): SULUpdateLocation: BeginSync Trace(2017-Sep-12 05:16:17): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 05:16:17): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 05:16:17): Calling SULDownloader Setup... Trace(2017-Sep-12 05:16:17): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 05:16:17): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 05:16:17): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 05:16:17): server = sophos Trace(2017-Sep-12 05:16:17): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 05:16:17): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 05:16:17): No manually configured proxy. Trace(2017-Sep-12 05:16:17): SULDownloader setup successful. Trace(2017-Sep-12 05:16:17): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 05:16:21): Failed to authenticate Trace(2017-Sep-12 05:16:21): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 05:16:21): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 05:16:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 05:16:21): TrySyncProduct, Started: Trace(2017-Sep-12 05:16:21): TrySyncProduct, creating update location Trace(2017-Sep-12 05:16:21): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 05:16:21): SULUpdateLocation created! Trace(2017-Sep-12 05:16:21): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 05:16:21): SULUpdateLocation: BeginSync Trace(2017-Sep-12 05:16:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 05:16:21): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 05:16:21): Calling SULDownloader Setup... Trace(2017-Sep-12 05:16:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 05:16:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 05:16:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 05:16:21): server = sophos Trace(2017-Sep-12 05:16:21): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 05:16:21): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 05:16:21): No manually configured proxy. Trace(2017-Sep-12 05:16:21): SULDownloader setup successful. Trace(2017-Sep-12 05:16:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 05:16:24): Failed to authenticate Trace(2017-Sep-12 05:16:24): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 05:16:24): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 05:16:24): ALUpdate(): Trace(2017-Sep-12 05:16:24): ALUpdate(DownloadEnded): Trace(2017-Sep-12 05:16:24): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 05:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 05:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 05:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 05:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 05:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 05:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 05:16:25): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 05:16:25): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 05:16:25): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 05:16:25): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 05:16:26): IPCSender::ProcessSend exiting Trace(2017-Sep-12 05:16:26): ALUpdate finished Trace(2017-Sep-12 06:16:02): ========================= Trace(2017-Sep-12 06:16:02): ALUpdate is starting. Trace(2017-Sep-12 06:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 06:16:02): Build : 204324 Trace(2017-Sep-12 06:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 06:16:02): ========================= Trace(2017-Sep-12 06:16:02): Process security set successfully Trace(2017-Sep-12 06:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 06:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 06:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 06:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 06:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 06:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 06:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 06:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 06:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 06:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 06:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 06:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 06:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 06:16:02): Computer is a not possible cluster Trace(2017-Sep-12 06:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 06:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 06:16:02): Considering subscribed products. Trace(2017-Sep-12 06:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 06:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 06:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 06:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 06:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 06:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 06:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 06:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 06:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 06:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 06:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 06:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 06:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 06:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 06:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 06:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 06:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 06:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 06:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 06:16:02): Computer is a not possible cluster Trace(2017-Sep-12 06:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 06:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 06:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 06:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 06:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 06:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 06:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 06:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 06:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 06:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 06:16:02): PopulateCache: Entering Trace(2017-Sep-12 06:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 06:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 06:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 06:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 06:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 06:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 06:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 06:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 06:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 06:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 06:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 06:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 06:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 06:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 06:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 06:16:02): SULUpdateLocation created! Trace(2017-Sep-12 06:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 06:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 06:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 06:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 06:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 06:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 06:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 06:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 06:16:02): server = sophos Trace(2017-Sep-12 06:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 06:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 06:16:02): No manually configured proxy. Trace(2017-Sep-12 06:16:02): SULDownloader setup successful. Trace(2017-Sep-12 06:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 06:16:08): Failed to authenticate Trace(2017-Sep-12 06:16:08): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 06:16:08): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 06:16:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 06:16:08): TrySyncProduct, Started: Trace(2017-Sep-12 06:16:08): TrySyncProduct, creating update location Trace(2017-Sep-12 06:16:08): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 06:16:08): SULUpdateLocation created! Trace(2017-Sep-12 06:16:08): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 06:16:08): SULUpdateLocation: BeginSync Trace(2017-Sep-12 06:16:08): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 06:16:08): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 06:16:08): Calling SULDownloader Setup... Trace(2017-Sep-12 06:16:08): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 06:16:08): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 06:16:08): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 06:16:08): server = sophos Trace(2017-Sep-12 06:16:08): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 06:16:08): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 06:16:08): No manually configured proxy. Trace(2017-Sep-12 06:16:08): SULDownloader setup successful. Trace(2017-Sep-12 06:16:08): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 06:16:11): Failed to authenticate Trace(2017-Sep-12 06:16:11): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 06:16:11): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 06:16:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 06:16:11): TrySyncProduct, Started: Trace(2017-Sep-12 06:16:11): TrySyncProduct, creating update location Trace(2017-Sep-12 06:16:11): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 06:16:11): SULUpdateLocation created! Trace(2017-Sep-12 06:16:11): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 06:16:11): SULUpdateLocation: BeginSync Trace(2017-Sep-12 06:16:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 06:16:11): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 06:16:11): Calling SULDownloader Setup... Trace(2017-Sep-12 06:16:11): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 06:16:11): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 06:16:11): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 06:16:11): server = sophos Trace(2017-Sep-12 06:16:11): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 06:16:11): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 06:16:11): No manually configured proxy. Trace(2017-Sep-12 06:16:11): SULDownloader setup successful. Trace(2017-Sep-12 06:16:11): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 06:16:14): Failed to authenticate Trace(2017-Sep-12 06:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 06:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 06:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 06:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 06:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 06:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 06:16:14): SULUpdateLocation created! Trace(2017-Sep-12 06:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 06:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 06:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 06:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 06:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 06:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 06:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 06:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 06:16:14): server = sophos Trace(2017-Sep-12 06:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 06:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 06:16:14): No manually configured proxy. Trace(2017-Sep-12 06:16:14): SULDownloader setup successful. Trace(2017-Sep-12 06:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 06:16:18): Failed to authenticate Trace(2017-Sep-12 06:16:18): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 06:16:18): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 06:16:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 06:16:18): TrySyncProduct, Started: Trace(2017-Sep-12 06:16:18): TrySyncProduct, creating update location Trace(2017-Sep-12 06:16:18): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 06:16:18): SULUpdateLocation created! Trace(2017-Sep-12 06:16:18): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 06:16:18): SULUpdateLocation: BeginSync Trace(2017-Sep-12 06:16:18): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 06:16:18): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 06:16:18): Calling SULDownloader Setup... Trace(2017-Sep-12 06:16:18): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 06:16:18): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 06:16:18): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 06:16:18): server = sophos Trace(2017-Sep-12 06:16:18): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 06:16:18): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 06:16:18): No manually configured proxy. Trace(2017-Sep-12 06:16:18): SULDownloader setup successful. Trace(2017-Sep-12 06:16:18): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 06:16:21): Failed to authenticate Trace(2017-Sep-12 06:16:21): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 06:16:21): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 06:16:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 06:16:21): TrySyncProduct, Started: Trace(2017-Sep-12 06:16:21): TrySyncProduct, creating update location Trace(2017-Sep-12 06:16:21): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 06:16:21): SULUpdateLocation created! Trace(2017-Sep-12 06:16:21): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 06:16:21): SULUpdateLocation: BeginSync Trace(2017-Sep-12 06:16:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 06:16:21): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 06:16:21): Calling SULDownloader Setup... Trace(2017-Sep-12 06:16:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 06:16:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 06:16:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 06:16:21): server = sophos Trace(2017-Sep-12 06:16:21): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 06:16:21): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 06:16:21): No manually configured proxy. Trace(2017-Sep-12 06:16:21): SULDownloader setup successful. Trace(2017-Sep-12 06:16:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 06:16:24): Failed to authenticate Trace(2017-Sep-12 06:16:24): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 06:16:24): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 06:16:24): ALUpdate(): Trace(2017-Sep-12 06:16:24): ALUpdate(DownloadEnded): Trace(2017-Sep-12 06:16:24): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 06:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 06:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 06:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 06:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 06:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 06:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 06:16:25): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 06:16:25): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 06:16:25): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 06:16:25): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 06:16:26): IPCSender::ProcessSend exiting Trace(2017-Sep-12 06:16:26): ALUpdate finished Trace(2017-Sep-12 07:16:02): ========================= Trace(2017-Sep-12 07:16:02): ALUpdate is starting. Trace(2017-Sep-12 07:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 07:16:02): Build : 204324 Trace(2017-Sep-12 07:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 07:16:02): ========================= Trace(2017-Sep-12 07:16:02): Process security set successfully Trace(2017-Sep-12 07:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 07:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 07:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 07:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 07:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 07:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 07:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 07:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 07:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 07:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 07:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 07:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 07:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 07:16:02): Computer is a not possible cluster Trace(2017-Sep-12 07:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 07:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 07:16:02): Considering subscribed products. Trace(2017-Sep-12 07:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 07:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 07:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 07:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 07:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 07:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 07:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 07:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 07:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 07:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 07:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 07:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 07:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 07:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 07:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 07:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 07:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 07:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 07:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 07:16:02): Computer is a not possible cluster Trace(2017-Sep-12 07:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 07:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 07:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 07:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 07:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 07:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 07:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 07:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 07:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 07:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 07:16:02): PopulateCache: Entering Trace(2017-Sep-12 07:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 07:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 07:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 07:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 07:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 07:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 07:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 07:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 07:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 07:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 07:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 07:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 07:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 07:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 07:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 07:16:02): SULUpdateLocation created! Trace(2017-Sep-12 07:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 07:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 07:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 07:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 07:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 07:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 07:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 07:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 07:16:02): server = sophos Trace(2017-Sep-12 07:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 07:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 07:16:02): No manually configured proxy. Trace(2017-Sep-12 07:16:02): SULDownloader setup successful. Trace(2017-Sep-12 07:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 07:16:07): Failed to authenticate Trace(2017-Sep-12 07:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 07:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 07:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 07:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 07:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 07:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 07:16:07): SULUpdateLocation created! Trace(2017-Sep-12 07:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 07:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 07:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 07:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 07:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 07:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 07:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 07:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 07:16:07): server = sophos Trace(2017-Sep-12 07:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 07:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 07:16:07): No manually configured proxy. Trace(2017-Sep-12 07:16:07): SULDownloader setup successful. Trace(2017-Sep-12 07:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 07:16:10): Failed to authenticate Trace(2017-Sep-12 07:16:10): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 07:16:10): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 07:16:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 07:16:10): TrySyncProduct, Started: Trace(2017-Sep-12 07:16:10): TrySyncProduct, creating update location Trace(2017-Sep-12 07:16:10): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 07:16:10): SULUpdateLocation created! Trace(2017-Sep-12 07:16:10): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 07:16:10): SULUpdateLocation: BeginSync Trace(2017-Sep-12 07:16:10): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 07:16:10): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 07:16:10): Calling SULDownloader Setup... Trace(2017-Sep-12 07:16:10): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 07:16:10): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 07:16:10): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 07:16:10): server = sophos Trace(2017-Sep-12 07:16:10): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 07:16:10): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 07:16:10): No manually configured proxy. Trace(2017-Sep-12 07:16:10): SULDownloader setup successful. Trace(2017-Sep-12 07:16:10): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 07:16:14): Failed to authenticate Trace(2017-Sep-12 07:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 07:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 07:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 07:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 07:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 07:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 07:16:14): SULUpdateLocation created! Trace(2017-Sep-12 07:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 07:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 07:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 07:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 07:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 07:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 07:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 07:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 07:16:14): server = sophos Trace(2017-Sep-12 07:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 07:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 07:16:14): No manually configured proxy. Trace(2017-Sep-12 07:16:14): SULDownloader setup successful. Trace(2017-Sep-12 07:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 07:16:17): Failed to authenticate Trace(2017-Sep-12 07:16:17): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 07:16:17): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 07:16:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 07:16:17): TrySyncProduct, Started: Trace(2017-Sep-12 07:16:17): TrySyncProduct, creating update location Trace(2017-Sep-12 07:16:17): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 07:16:17): SULUpdateLocation created! Trace(2017-Sep-12 07:16:17): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 07:16:17): SULUpdateLocation: BeginSync Trace(2017-Sep-12 07:16:17): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 07:16:17): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 07:16:17): Calling SULDownloader Setup... Trace(2017-Sep-12 07:16:17): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 07:16:17): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 07:16:17): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 07:16:17): server = sophos Trace(2017-Sep-12 07:16:17): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 07:16:17): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 07:16:17): No manually configured proxy. Trace(2017-Sep-12 07:16:17): SULDownloader setup successful. Trace(2017-Sep-12 07:16:17): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 07:16:21): Failed to authenticate Trace(2017-Sep-12 07:16:21): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 07:16:21): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 07:16:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 07:16:21): TrySyncProduct, Started: Trace(2017-Sep-12 07:16:21): TrySyncProduct, creating update location Trace(2017-Sep-12 07:16:21): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 07:16:21): SULUpdateLocation created! Trace(2017-Sep-12 07:16:21): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 07:16:21): SULUpdateLocation: BeginSync Trace(2017-Sep-12 07:16:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 07:16:21): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 07:16:21): Calling SULDownloader Setup... Trace(2017-Sep-12 07:16:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 07:16:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 07:16:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 07:16:21): server = sophos Trace(2017-Sep-12 07:16:21): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 07:16:21): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 07:16:21): No manually configured proxy. Trace(2017-Sep-12 07:16:21): SULDownloader setup successful. Trace(2017-Sep-12 07:16:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 07:16:24): Failed to authenticate Trace(2017-Sep-12 07:16:24): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 07:16:24): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 07:16:24): ALUpdate(): Trace(2017-Sep-12 07:16:24): ALUpdate(DownloadEnded): Trace(2017-Sep-12 07:16:24): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 07:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 07:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 07:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 07:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 07:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 07:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 07:16:25): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 07:16:25): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 07:16:25): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 07:16:25): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 07:16:26): IPCSender::ProcessSend exiting Trace(2017-Sep-12 07:16:26): ALUpdate finished Trace(2017-Sep-12 08:16:02): ========================= Trace(2017-Sep-12 08:16:02): ALUpdate is starting. Trace(2017-Sep-12 08:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 08:16:02): Build : 204324 Trace(2017-Sep-12 08:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 08:16:02): ========================= Trace(2017-Sep-12 08:16:02): Process security set successfully Trace(2017-Sep-12 08:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 08:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 08:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 08:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 08:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 08:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 08:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 08:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 08:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 08:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 08:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 08:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 08:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 08:16:02): Computer is a not possible cluster Trace(2017-Sep-12 08:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 08:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 08:16:02): Considering subscribed products. Trace(2017-Sep-12 08:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 08:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 08:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 08:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 08:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 08:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 08:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 08:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 08:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 08:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 08:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 08:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 08:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 08:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 08:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 08:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 08:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 08:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 08:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 08:16:02): Computer is a not possible cluster Trace(2017-Sep-12 08:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 08:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 08:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 08:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 08:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 08:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 08:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 08:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 08:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 08:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 08:16:02): PopulateCache: Entering Trace(2017-Sep-12 08:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 08:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 08:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 08:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 08:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 08:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 08:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 08:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 08:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 08:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 08:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 08:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 08:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 08:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 08:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 08:16:02): SULUpdateLocation created! Trace(2017-Sep-12 08:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 08:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 08:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 08:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 08:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 08:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 08:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 08:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 08:16:02): server = sophos Trace(2017-Sep-12 08:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 08:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 08:16:02): No manually configured proxy. Trace(2017-Sep-12 08:16:02): SULDownloader setup successful. Trace(2017-Sep-12 08:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 08:16:07): Failed to authenticate Trace(2017-Sep-12 08:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 08:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 08:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 08:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 08:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 08:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 08:16:07): SULUpdateLocation created! Trace(2017-Sep-12 08:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 08:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 08:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 08:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 08:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 08:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 08:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 08:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 08:16:07): server = sophos Trace(2017-Sep-12 08:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 08:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 08:16:07): No manually configured proxy. Trace(2017-Sep-12 08:16:07): SULDownloader setup successful. Trace(2017-Sep-12 08:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 08:16:10): Failed to authenticate Trace(2017-Sep-12 08:16:10): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 08:16:10): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 08:16:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 08:16:10): TrySyncProduct, Started: Trace(2017-Sep-12 08:16:10): TrySyncProduct, creating update location Trace(2017-Sep-12 08:16:10): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 08:16:10): SULUpdateLocation created! Trace(2017-Sep-12 08:16:10): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 08:16:10): SULUpdateLocation: BeginSync Trace(2017-Sep-12 08:16:10): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 08:16:10): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 08:16:10): Calling SULDownloader Setup... Trace(2017-Sep-12 08:16:10): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 08:16:10): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 08:16:10): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 08:16:10): server = sophos Trace(2017-Sep-12 08:16:10): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 08:16:10): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 08:16:10): No manually configured proxy. Trace(2017-Sep-12 08:16:10): SULDownloader setup successful. Trace(2017-Sep-12 08:16:10): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 08:16:14): Failed to authenticate Trace(2017-Sep-12 08:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 08:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 08:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 08:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 08:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 08:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 08:16:14): SULUpdateLocation created! Trace(2017-Sep-12 08:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 08:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 08:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 08:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 08:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 08:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 08:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 08:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 08:16:14): server = sophos Trace(2017-Sep-12 08:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 08:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 08:16:14): No manually configured proxy. Trace(2017-Sep-12 08:16:14): SULDownloader setup successful. Trace(2017-Sep-12 08:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 08:16:17): Failed to authenticate Trace(2017-Sep-12 08:16:17): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 08:16:17): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 08:16:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 08:16:17): TrySyncProduct, Started: Trace(2017-Sep-12 08:16:17): TrySyncProduct, creating update location Trace(2017-Sep-12 08:16:17): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 08:16:17): SULUpdateLocation created! Trace(2017-Sep-12 08:16:17): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 08:16:17): SULUpdateLocation: BeginSync Trace(2017-Sep-12 08:16:17): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 08:16:17): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 08:16:17): Calling SULDownloader Setup... Trace(2017-Sep-12 08:16:17): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 08:16:17): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 08:16:17): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 08:16:17): server = sophos Trace(2017-Sep-12 08:16:17): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 08:16:17): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 08:16:17): No manually configured proxy. Trace(2017-Sep-12 08:16:17): SULDownloader setup successful. Trace(2017-Sep-12 08:16:17): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 08:16:20): Failed to authenticate Trace(2017-Sep-12 08:16:20): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 08:16:20): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 08:16:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 08:16:20): TrySyncProduct, Started: Trace(2017-Sep-12 08:16:20): TrySyncProduct, creating update location Trace(2017-Sep-12 08:16:20): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 08:16:20): SULUpdateLocation created! Trace(2017-Sep-12 08:16:20): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 08:16:20): SULUpdateLocation: BeginSync Trace(2017-Sep-12 08:16:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 08:16:20): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 08:16:20): Calling SULDownloader Setup... Trace(2017-Sep-12 08:16:20): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 08:16:20): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 08:16:20): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 08:16:20): server = sophos Trace(2017-Sep-12 08:16:20): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 08:16:20): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 08:16:20): No manually configured proxy. Trace(2017-Sep-12 08:16:20): SULDownloader setup successful. Trace(2017-Sep-12 08:16:20): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 08:16:24): Failed to authenticate Trace(2017-Sep-12 08:16:24): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 08:16:24): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 08:16:24): ALUpdate(): Trace(2017-Sep-12 08:16:24): ALUpdate(DownloadEnded): Trace(2017-Sep-12 08:16:24): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 08:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 08:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 08:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 08:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 08:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 08:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 08:16:25): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 08:16:25): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 08:16:25): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 08:16:25): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 08:16:26): IPCSender::ProcessSend exiting Trace(2017-Sep-12 08:16:26): ALUpdate finished Trace(2017-Sep-12 09:16:02): ========================= Trace(2017-Sep-12 09:16:02): ALUpdate is starting. Trace(2017-Sep-12 09:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 09:16:02): Build : 204324 Trace(2017-Sep-12 09:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 09:16:02): ========================= Trace(2017-Sep-12 09:16:02): Process security set successfully Trace(2017-Sep-12 09:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 09:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 09:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 09:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 09:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 09:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 09:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 09:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 09:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 09:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 09:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 09:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 09:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 09:16:02): Computer is a not possible cluster Trace(2017-Sep-12 09:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 09:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 09:16:02): Considering subscribed products. Trace(2017-Sep-12 09:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 09:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 09:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 09:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 09:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 09:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 09:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 09:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 09:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 09:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 09:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 09:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 09:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 09:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 09:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 09:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 09:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 09:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 09:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 09:16:02): Computer is a not possible cluster Trace(2017-Sep-12 09:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 09:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 09:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 09:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 09:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 09:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 09:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 09:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 09:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 09:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 09:16:02): PopulateCache: Entering Trace(2017-Sep-12 09:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 09:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 09:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 09:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 09:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 09:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 09:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 09:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 09:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 09:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 09:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 09:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 09:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 09:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 09:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 09:16:02): SULUpdateLocation created! Trace(2017-Sep-12 09:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 09:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 09:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 09:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 09:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 09:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 09:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 09:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 09:16:02): server = sophos Trace(2017-Sep-12 09:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 09:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 09:16:02): No manually configured proxy. Trace(2017-Sep-12 09:16:02): SULDownloader setup successful. Trace(2017-Sep-12 09:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 09:16:07): Failed to authenticate Trace(2017-Sep-12 09:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 09:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 09:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 09:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 09:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 09:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 09:16:07): SULUpdateLocation created! Trace(2017-Sep-12 09:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 09:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 09:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 09:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 09:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 09:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 09:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 09:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 09:16:07): server = sophos Trace(2017-Sep-12 09:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 09:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 09:16:07): No manually configured proxy. Trace(2017-Sep-12 09:16:07): SULDownloader setup successful. Trace(2017-Sep-12 09:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 09:16:10): Failed to authenticate Trace(2017-Sep-12 09:16:10): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 09:16:10): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 09:16:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 09:16:10): TrySyncProduct, Started: Trace(2017-Sep-12 09:16:10): TrySyncProduct, creating update location Trace(2017-Sep-12 09:16:10): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 09:16:10): SULUpdateLocation created! Trace(2017-Sep-12 09:16:10): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 09:16:10): SULUpdateLocation: BeginSync Trace(2017-Sep-12 09:16:10): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 09:16:10): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 09:16:10): Calling SULDownloader Setup... Trace(2017-Sep-12 09:16:10): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 09:16:10): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 09:16:10): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 09:16:10): server = sophos Trace(2017-Sep-12 09:16:10): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 09:16:10): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 09:16:10): No manually configured proxy. Trace(2017-Sep-12 09:16:10): SULDownloader setup successful. Trace(2017-Sep-12 09:16:10): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 09:16:14): Failed to authenticate Trace(2017-Sep-12 09:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 09:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 09:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 09:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 09:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 09:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 09:16:14): SULUpdateLocation created! Trace(2017-Sep-12 09:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 09:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 09:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 09:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 09:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 09:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 09:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 09:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 09:16:14): server = sophos Trace(2017-Sep-12 09:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 09:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 09:16:14): No manually configured proxy. Trace(2017-Sep-12 09:16:14): SULDownloader setup successful. Trace(2017-Sep-12 09:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 09:16:17): Failed to authenticate Trace(2017-Sep-12 09:16:17): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 09:16:17): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 09:16:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 09:16:17): TrySyncProduct, Started: Trace(2017-Sep-12 09:16:17): TrySyncProduct, creating update location Trace(2017-Sep-12 09:16:17): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 09:16:17): SULUpdateLocation created! Trace(2017-Sep-12 09:16:17): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 09:16:17): SULUpdateLocation: BeginSync Trace(2017-Sep-12 09:16:17): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 09:16:17): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 09:16:17): Calling SULDownloader Setup... Trace(2017-Sep-12 09:16:17): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 09:16:17): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 09:16:17): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 09:16:17): server = sophos Trace(2017-Sep-12 09:16:17): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 09:16:17): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 09:16:17): No manually configured proxy. Trace(2017-Sep-12 09:16:17): SULDownloader setup successful. Trace(2017-Sep-12 09:16:17): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 09:16:20): Failed to authenticate Trace(2017-Sep-12 09:16:20): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 09:16:20): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 09:16:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 09:16:20): TrySyncProduct, Started: Trace(2017-Sep-12 09:16:20): TrySyncProduct, creating update location Trace(2017-Sep-12 09:16:20): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 09:16:20): SULUpdateLocation created! Trace(2017-Sep-12 09:16:20): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 09:16:20): SULUpdateLocation: BeginSync Trace(2017-Sep-12 09:16:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 09:16:20): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 09:16:20): Calling SULDownloader Setup... Trace(2017-Sep-12 09:16:20): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 09:16:20): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 09:16:20): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 09:16:20): server = sophos Trace(2017-Sep-12 09:16:20): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 09:16:20): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 09:16:20): No manually configured proxy. Trace(2017-Sep-12 09:16:20): SULDownloader setup successful. Trace(2017-Sep-12 09:16:20): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 09:16:23): Failed to authenticate Trace(2017-Sep-12 09:16:23): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 09:16:23): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 09:16:23): ALUpdate(): Trace(2017-Sep-12 09:16:23): ALUpdate(DownloadEnded): Trace(2017-Sep-12 09:16:23): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 09:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 09:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 09:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 09:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 09:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 09:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 09:16:25): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 09:16:25): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 09:16:25): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 09:16:25): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 09:16:26): IPCSender::ProcessSend exiting Trace(2017-Sep-12 09:16:26): ALUpdate finished Trace(2017-Sep-12 10:16:02): ========================= Trace(2017-Sep-12 10:16:02): ALUpdate is starting. Trace(2017-Sep-12 10:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 10:16:02): Build : 204324 Trace(2017-Sep-12 10:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 10:16:02): ========================= Trace(2017-Sep-12 10:16:02): Process security set successfully Trace(2017-Sep-12 10:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 10:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 10:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 10:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 10:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 10:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 10:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 10:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 10:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 10:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 10:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 10:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 10:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 10:16:02): Computer is a not possible cluster Trace(2017-Sep-12 10:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 10:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 10:16:02): Considering subscribed products. Trace(2017-Sep-12 10:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 10:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 10:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 10:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 10:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 10:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 10:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 10:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 10:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 10:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 10:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 10:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 10:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 10:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 10:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 10:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 10:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 10:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 10:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 10:16:02): Computer is a not possible cluster Trace(2017-Sep-12 10:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 10:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 10:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 10:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 10:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 10:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 10:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 10:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 10:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 10:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 10:16:02): PopulateCache: Entering Trace(2017-Sep-12 10:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 10:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 10:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 10:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 10:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 10:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 10:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 10:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 10:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 10:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 10:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 10:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 10:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 10:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 10:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 10:16:02): SULUpdateLocation created! Trace(2017-Sep-12 10:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 10:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 10:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 10:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 10:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 10:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 10:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 10:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 10:16:02): server = sophos Trace(2017-Sep-12 10:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 10:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 10:16:02): No manually configured proxy. Trace(2017-Sep-12 10:16:02): SULDownloader setup successful. Trace(2017-Sep-12 10:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 10:16:07): Failed to authenticate Trace(2017-Sep-12 10:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 10:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 10:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 10:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 10:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 10:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 10:16:07): SULUpdateLocation created! Trace(2017-Sep-12 10:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 10:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 10:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 10:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 10:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 10:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 10:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 10:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 10:16:07): server = sophos Trace(2017-Sep-12 10:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 10:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 10:16:07): No manually configured proxy. Trace(2017-Sep-12 10:16:07): SULDownloader setup successful. Trace(2017-Sep-12 10:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 10:16:11): Failed to authenticate Trace(2017-Sep-12 10:16:11): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 10:16:11): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 10:16:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 10:16:11): TrySyncProduct, Started: Trace(2017-Sep-12 10:16:11): TrySyncProduct, creating update location Trace(2017-Sep-12 10:16:11): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 10:16:11): SULUpdateLocation created! Trace(2017-Sep-12 10:16:11): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 10:16:11): SULUpdateLocation: BeginSync Trace(2017-Sep-12 10:16:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 10:16:11): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 10:16:11): Calling SULDownloader Setup... Trace(2017-Sep-12 10:16:11): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 10:16:11): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 10:16:11): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 10:16:11): server = sophos Trace(2017-Sep-12 10:16:11): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 10:16:11): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 10:16:11): No manually configured proxy. Trace(2017-Sep-12 10:16:11): SULDownloader setup successful. Trace(2017-Sep-12 10:16:11): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 10:16:14): Failed to authenticate Trace(2017-Sep-12 10:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 10:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 10:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 10:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 10:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 10:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 10:16:14): SULUpdateLocation created! Trace(2017-Sep-12 10:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 10:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 10:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 10:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 10:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 10:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 10:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 10:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 10:16:14): server = sophos Trace(2017-Sep-12 10:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 10:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 10:16:14): No manually configured proxy. Trace(2017-Sep-12 10:16:14): SULDownloader setup successful. Trace(2017-Sep-12 10:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 10:16:17): Failed to authenticate Trace(2017-Sep-12 10:16:17): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 10:16:17): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 10:16:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 10:16:17): TrySyncProduct, Started: Trace(2017-Sep-12 10:16:17): TrySyncProduct, creating update location Trace(2017-Sep-12 10:16:17): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 10:16:17): SULUpdateLocation created! Trace(2017-Sep-12 10:16:17): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 10:16:17): SULUpdateLocation: BeginSync Trace(2017-Sep-12 10:16:17): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 10:16:17): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 10:16:17): Calling SULDownloader Setup... Trace(2017-Sep-12 10:16:17): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 10:16:17): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 10:16:17): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 10:16:17): server = sophos Trace(2017-Sep-12 10:16:17): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 10:16:17): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 10:16:17): No manually configured proxy. Trace(2017-Sep-12 10:16:17): SULDownloader setup successful. Trace(2017-Sep-12 10:16:17): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 10:16:20): Failed to authenticate Trace(2017-Sep-12 10:16:20): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 10:16:20): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 10:16:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 10:16:20): TrySyncProduct, Started: Trace(2017-Sep-12 10:16:20): TrySyncProduct, creating update location Trace(2017-Sep-12 10:16:20): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 10:16:20): SULUpdateLocation created! Trace(2017-Sep-12 10:16:20): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 10:16:20): SULUpdateLocation: BeginSync Trace(2017-Sep-12 10:16:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 10:16:20): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 10:16:20): Calling SULDownloader Setup... Trace(2017-Sep-12 10:16:20): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 10:16:20): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 10:16:20): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 10:16:20): server = sophos Trace(2017-Sep-12 10:16:20): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 10:16:20): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 10:16:20): No manually configured proxy. Trace(2017-Sep-12 10:16:20): SULDownloader setup successful. Trace(2017-Sep-12 10:16:20): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 10:16:24): Failed to authenticate Trace(2017-Sep-12 10:16:24): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 10:16:24): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 10:16:24): ALUpdate(): Trace(2017-Sep-12 10:16:24): ALUpdate(DownloadEnded): Trace(2017-Sep-12 10:16:24): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 10:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 10:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 10:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 10:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 10:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 10:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 10:16:25): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 10:16:25): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 10:16:25): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 10:16:25): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 10:16:26): IPCSender::ProcessSend exiting Trace(2017-Sep-12 10:16:26): ALUpdate finished Trace(2017-Sep-12 11:16:02): ========================= Trace(2017-Sep-12 11:16:02): ALUpdate is starting. Trace(2017-Sep-12 11:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 11:16:02): Build : 204324 Trace(2017-Sep-12 11:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 11:16:02): ========================= Trace(2017-Sep-12 11:16:02): Process security set successfully Trace(2017-Sep-12 11:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 11:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 11:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 11:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 11:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 11:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 11:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 11:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 11:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 11:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 11:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 11:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 11:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 11:16:02): Computer is a not possible cluster Trace(2017-Sep-12 11:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 11:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 11:16:02): Considering subscribed products. Trace(2017-Sep-12 11:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 11:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 11:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 11:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 11:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 11:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 11:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 11:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 11:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 11:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 11:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 11:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 11:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 11:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 11:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 11:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 11:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 11:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 11:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 11:16:02): Computer is a not possible cluster Trace(2017-Sep-12 11:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 11:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 11:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 11:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 11:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 11:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 11:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 11:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 11:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 11:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 11:16:02): PopulateCache: Entering Trace(2017-Sep-12 11:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 11:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 11:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 11:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 11:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 11:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 11:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 11:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 11:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 11:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 11:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 11:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 11:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 11:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 11:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 11:16:02): SULUpdateLocation created! Trace(2017-Sep-12 11:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 11:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 11:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 11:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 11:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 11:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 11:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 11:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 11:16:02): server = sophos Trace(2017-Sep-12 11:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 11:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 11:16:02): No manually configured proxy. Trace(2017-Sep-12 11:16:02): SULDownloader setup successful. Trace(2017-Sep-12 11:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 11:16:07): Failed to authenticate Trace(2017-Sep-12 11:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 11:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 11:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 11:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 11:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 11:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 11:16:07): SULUpdateLocation created! Trace(2017-Sep-12 11:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 11:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 11:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 11:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 11:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 11:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 11:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 11:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 11:16:07): server = sophos Trace(2017-Sep-12 11:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 11:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 11:16:07): No manually configured proxy. Trace(2017-Sep-12 11:16:07): SULDownloader setup successful. Trace(2017-Sep-12 11:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 11:16:10): Failed to authenticate Trace(2017-Sep-12 11:16:10): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 11:16:10): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 11:16:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 11:16:10): TrySyncProduct, Started: Trace(2017-Sep-12 11:16:10): TrySyncProduct, creating update location Trace(2017-Sep-12 11:16:10): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 11:16:10): SULUpdateLocation created! Trace(2017-Sep-12 11:16:10): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 11:16:10): SULUpdateLocation: BeginSync Trace(2017-Sep-12 11:16:10): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 11:16:10): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 11:16:10): Calling SULDownloader Setup... Trace(2017-Sep-12 11:16:10): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 11:16:10): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 11:16:10): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 11:16:10): server = sophos Trace(2017-Sep-12 11:16:10): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 11:16:10): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 11:16:10): No manually configured proxy. Trace(2017-Sep-12 11:16:10): SULDownloader setup successful. Trace(2017-Sep-12 11:16:10): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 11:16:14): Failed to authenticate Trace(2017-Sep-12 11:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 11:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 11:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 11:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 11:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 11:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 11:16:14): SULUpdateLocation created! Trace(2017-Sep-12 11:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 11:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 11:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 11:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 11:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 11:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 11:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 11:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 11:16:14): server = sophos Trace(2017-Sep-12 11:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 11:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 11:16:14): No manually configured proxy. Trace(2017-Sep-12 11:16:14): SULDownloader setup successful. Trace(2017-Sep-12 11:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 11:16:17): Failed to authenticate Trace(2017-Sep-12 11:16:17): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 11:16:17): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 11:16:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 11:16:17): TrySyncProduct, Started: Trace(2017-Sep-12 11:16:17): TrySyncProduct, creating update location Trace(2017-Sep-12 11:16:17): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 11:16:17): SULUpdateLocation created! Trace(2017-Sep-12 11:16:17): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 11:16:17): SULUpdateLocation: BeginSync Trace(2017-Sep-12 11:16:17): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 11:16:17): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 11:16:17): Calling SULDownloader Setup... Trace(2017-Sep-12 11:16:17): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 11:16:17): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 11:16:17): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 11:16:17): server = sophos Trace(2017-Sep-12 11:16:17): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 11:16:17): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 11:16:17): No manually configured proxy. Trace(2017-Sep-12 11:16:17): SULDownloader setup successful. Trace(2017-Sep-12 11:16:17): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 11:16:20): Failed to authenticate Trace(2017-Sep-12 11:16:20): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 11:16:20): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 11:16:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 11:16:20): TrySyncProduct, Started: Trace(2017-Sep-12 11:16:20): TrySyncProduct, creating update location Trace(2017-Sep-12 11:16:20): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 11:16:20): SULUpdateLocation created! Trace(2017-Sep-12 11:16:20): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 11:16:20): SULUpdateLocation: BeginSync Trace(2017-Sep-12 11:16:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 11:16:20): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 11:16:20): Calling SULDownloader Setup... Trace(2017-Sep-12 11:16:20): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 11:16:20): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 11:16:20): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 11:16:20): server = sophos Trace(2017-Sep-12 11:16:20): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 11:16:20): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 11:16:20): No manually configured proxy. Trace(2017-Sep-12 11:16:20): SULDownloader setup successful. Trace(2017-Sep-12 11:16:20): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 11:16:24): Failed to authenticate Trace(2017-Sep-12 11:16:24): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 11:16:24): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 11:16:24): ALUpdate(): Trace(2017-Sep-12 11:16:24): ALUpdate(DownloadEnded): Trace(2017-Sep-12 11:16:24): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 11:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 11:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 11:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 11:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 11:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 11:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 11:16:25): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 11:16:25): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 11:16:25): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 11:16:25): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 11:16:26): IPCSender::ProcessSend exiting Trace(2017-Sep-12 11:16:26): ALUpdate finished Trace(2017-Sep-12 12:16:02): ========================= Trace(2017-Sep-12 12:16:02): ALUpdate is starting. Trace(2017-Sep-12 12:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 12:16:02): Build : 204324 Trace(2017-Sep-12 12:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 12:16:02): ========================= Trace(2017-Sep-12 12:16:02): Process security set successfully Trace(2017-Sep-12 12:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 12:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 12:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 12:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 12:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 12:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 12:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 12:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 12:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 12:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 12:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 12:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 12:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 12:16:02): Computer is a not possible cluster Trace(2017-Sep-12 12:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 12:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 12:16:02): Considering subscribed products. Trace(2017-Sep-12 12:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 12:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 12:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 12:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 12:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 12:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 12:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 12:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 12:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 12:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 12:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 12:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 12:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 12:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 12:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 12:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 12:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 12:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 12:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 12:16:02): Computer is a not possible cluster Trace(2017-Sep-12 12:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 12:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 12:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 12:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 12:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 12:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 12:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 12:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 12:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 12:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 12:16:02): PopulateCache: Entering Trace(2017-Sep-12 12:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 12:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 12:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 12:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 12:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 12:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 12:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 12:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 12:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 12:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 12:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 12:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 12:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 12:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 12:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 12:16:02): SULUpdateLocation created! Trace(2017-Sep-12 12:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 12:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 12:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 12:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 12:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 12:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 12:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 12:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 12:16:02): server = sophos Trace(2017-Sep-12 12:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 12:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 12:16:02): No manually configured proxy. Trace(2017-Sep-12 12:16:02): SULDownloader setup successful. Trace(2017-Sep-12 12:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 12:16:07): Failed to authenticate Trace(2017-Sep-12 12:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 12:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 12:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 12:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 12:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 12:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 12:16:07): SULUpdateLocation created! Trace(2017-Sep-12 12:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 12:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 12:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 12:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 12:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 12:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 12:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 12:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 12:16:07): server = sophos Trace(2017-Sep-12 12:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 12:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 12:16:07): No manually configured proxy. Trace(2017-Sep-12 12:16:07): SULDownloader setup successful. Trace(2017-Sep-12 12:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 12:16:10): Failed to authenticate Trace(2017-Sep-12 12:16:10): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 12:16:10): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 12:16:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 12:16:10): TrySyncProduct, Started: Trace(2017-Sep-12 12:16:10): TrySyncProduct, creating update location Trace(2017-Sep-12 12:16:10): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 12:16:10): SULUpdateLocation created! Trace(2017-Sep-12 12:16:10): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 12:16:10): SULUpdateLocation: BeginSync Trace(2017-Sep-12 12:16:10): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 12:16:10): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 12:16:10): Calling SULDownloader Setup... Trace(2017-Sep-12 12:16:10): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 12:16:10): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 12:16:10): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 12:16:10): server = sophos Trace(2017-Sep-12 12:16:10): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 12:16:10): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 12:16:10): No manually configured proxy. Trace(2017-Sep-12 12:16:10): SULDownloader setup successful. Trace(2017-Sep-12 12:16:10): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 12:16:13): Failed to authenticate Trace(2017-Sep-12 12:16:13): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 12:16:13): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 12:16:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 12:16:13): TrySyncProduct, Started: Trace(2017-Sep-12 12:16:13): TrySyncProduct, creating update location Trace(2017-Sep-12 12:16:13): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 12:16:13): SULUpdateLocation created! Trace(2017-Sep-12 12:16:13): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 12:16:13): SULUpdateLocation: BeginSync Trace(2017-Sep-12 12:16:13): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 12:16:13): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 12:16:13): Calling SULDownloader Setup... Trace(2017-Sep-12 12:16:13): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 12:16:13): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 12:16:13): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 12:16:13): server = sophos Trace(2017-Sep-12 12:16:13): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 12:16:13): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 12:16:13): No manually configured proxy. Trace(2017-Sep-12 12:16:13): SULDownloader setup successful. Trace(2017-Sep-12 12:16:13): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 12:16:17): Failed to authenticate Trace(2017-Sep-12 12:16:17): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 12:16:17): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 12:16:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 12:16:17): TrySyncProduct, Started: Trace(2017-Sep-12 12:16:17): TrySyncProduct, creating update location Trace(2017-Sep-12 12:16:17): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 12:16:17): SULUpdateLocation created! Trace(2017-Sep-12 12:16:17): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 12:16:17): SULUpdateLocation: BeginSync Trace(2017-Sep-12 12:16:17): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 12:16:17): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 12:16:17): Calling SULDownloader Setup... Trace(2017-Sep-12 12:16:17): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 12:16:17): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 12:16:17): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 12:16:17): server = sophos Trace(2017-Sep-12 12:16:17): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 12:16:17): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 12:16:17): No manually configured proxy. Trace(2017-Sep-12 12:16:17): SULDownloader setup successful. Trace(2017-Sep-12 12:16:17): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 12:16:20): Failed to authenticate Trace(2017-Sep-12 12:16:20): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 12:16:20): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 12:16:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 12:16:20): TrySyncProduct, Started: Trace(2017-Sep-12 12:16:20): TrySyncProduct, creating update location Trace(2017-Sep-12 12:16:20): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 12:16:20): SULUpdateLocation created! Trace(2017-Sep-12 12:16:20): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 12:16:20): SULUpdateLocation: BeginSync Trace(2017-Sep-12 12:16:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 12:16:20): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 12:16:20): Calling SULDownloader Setup... Trace(2017-Sep-12 12:16:20): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 12:16:20): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 12:16:20): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 12:16:20): server = sophos Trace(2017-Sep-12 12:16:20): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 12:16:20): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 12:16:20): No manually configured proxy. Trace(2017-Sep-12 12:16:20): SULDownloader setup successful. Trace(2017-Sep-12 12:16:20): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 12:16:23): Failed to authenticate Trace(2017-Sep-12 12:16:23): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 12:16:23): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 12:16:23): ALUpdate(): Trace(2017-Sep-12 12:16:23): ALUpdate(DownloadEnded): Trace(2017-Sep-12 12:16:23): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 12:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 12:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 12:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 12:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 12:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 12:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 12:16:24): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 12:16:24): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 12:16:24): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 12:16:24): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 12:16:25): IPCSender::ProcessSend exiting Trace(2017-Sep-12 12:16:25): ALUpdate finished Trace(2017-Sep-12 13:16:02): ========================= Trace(2017-Sep-12 13:16:02): ALUpdate is starting. Trace(2017-Sep-12 13:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 13:16:02): Build : 204324 Trace(2017-Sep-12 13:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 13:16:02): ========================= Trace(2017-Sep-12 13:16:02): Process security set successfully Trace(2017-Sep-12 13:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 13:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 13:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 13:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 13:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 13:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 13:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 13:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 13:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 13:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 13:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 13:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 13:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 13:16:02): Computer is a not possible cluster Trace(2017-Sep-12 13:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 13:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 13:16:02): Considering subscribed products. Trace(2017-Sep-12 13:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 13:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 13:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 13:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 13:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 13:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 13:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 13:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 13:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 13:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 13:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 13:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 13:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 13:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 13:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 13:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 13:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 13:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 13:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 13:16:02): Computer is a not possible cluster Trace(2017-Sep-12 13:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 13:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 13:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 13:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 13:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 13:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 13:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 13:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 13:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 13:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 13:16:02): PopulateCache: Entering Trace(2017-Sep-12 13:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 13:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 13:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 13:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 13:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 13:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 13:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 13:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 13:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 13:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 13:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 13:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 13:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 13:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 13:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 13:16:02): SULUpdateLocation created! Trace(2017-Sep-12 13:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 13:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 13:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 13:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 13:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 13:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 13:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 13:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 13:16:02): server = sophos Trace(2017-Sep-12 13:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 13:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 13:16:02): No manually configured proxy. Trace(2017-Sep-12 13:16:02): SULDownloader setup successful. Trace(2017-Sep-12 13:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 13:16:08): Failed to authenticate Trace(2017-Sep-12 13:16:08): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 13:16:08): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 13:16:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 13:16:08): TrySyncProduct, Started: Trace(2017-Sep-12 13:16:08): TrySyncProduct, creating update location Trace(2017-Sep-12 13:16:08): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 13:16:08): SULUpdateLocation created! Trace(2017-Sep-12 13:16:08): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 13:16:08): SULUpdateLocation: BeginSync Trace(2017-Sep-12 13:16:08): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 13:16:08): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 13:16:08): Calling SULDownloader Setup... Trace(2017-Sep-12 13:16:08): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 13:16:08): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 13:16:08): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 13:16:08): server = sophos Trace(2017-Sep-12 13:16:08): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 13:16:08): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 13:16:08): No manually configured proxy. Trace(2017-Sep-12 13:16:08): SULDownloader setup successful. Trace(2017-Sep-12 13:16:08): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 13:16:12): Failed to authenticate Trace(2017-Sep-12 13:16:12): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 13:16:12): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 13:16:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 13:16:12): TrySyncProduct, Started: Trace(2017-Sep-12 13:16:12): TrySyncProduct, creating update location Trace(2017-Sep-12 13:16:12): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 13:16:12): SULUpdateLocation created! Trace(2017-Sep-12 13:16:12): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 13:16:12): SULUpdateLocation: BeginSync Trace(2017-Sep-12 13:16:12): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 13:16:12): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 13:16:12): Calling SULDownloader Setup... Trace(2017-Sep-12 13:16:12): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 13:16:12): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 13:16:12): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 13:16:12): server = sophos Trace(2017-Sep-12 13:16:12): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 13:16:12): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 13:16:12): No manually configured proxy. Trace(2017-Sep-12 13:16:12): SULDownloader setup successful. Trace(2017-Sep-12 13:16:12): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 13:16:15): Failed to authenticate Trace(2017-Sep-12 13:16:15): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 13:16:15): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 13:16:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 13:16:15): TrySyncProduct, Started: Trace(2017-Sep-12 13:16:15): TrySyncProduct, creating update location Trace(2017-Sep-12 13:16:15): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 13:16:15): SULUpdateLocation created! Trace(2017-Sep-12 13:16:15): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 13:16:15): SULUpdateLocation: BeginSync Trace(2017-Sep-12 13:16:15): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 13:16:15): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 13:16:15): Calling SULDownloader Setup... Trace(2017-Sep-12 13:16:15): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 13:16:15): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 13:16:15): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 13:16:15): server = sophos Trace(2017-Sep-12 13:16:15): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 13:16:15): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 13:16:15): No manually configured proxy. Trace(2017-Sep-12 13:16:15): SULDownloader setup successful. Trace(2017-Sep-12 13:16:15): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 13:16:19): Failed to authenticate Trace(2017-Sep-12 13:16:19): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 13:16:19): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 13:16:19): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 13:16:19): TrySyncProduct, Started: Trace(2017-Sep-12 13:16:19): TrySyncProduct, creating update location Trace(2017-Sep-12 13:16:19): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 13:16:19): SULUpdateLocation created! Trace(2017-Sep-12 13:16:19): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 13:16:19): SULUpdateLocation: BeginSync Trace(2017-Sep-12 13:16:19): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 13:16:19): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 13:16:19): Calling SULDownloader Setup... Trace(2017-Sep-12 13:16:19): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 13:16:19): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 13:16:19): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 13:16:19): server = sophos Trace(2017-Sep-12 13:16:19): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 13:16:19): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 13:16:19): No manually configured proxy. Trace(2017-Sep-12 13:16:19): SULDownloader setup successful. Trace(2017-Sep-12 13:16:19): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 13:16:22): Failed to authenticate Trace(2017-Sep-12 13:16:22): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 13:16:22): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 13:16:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 13:16:22): TrySyncProduct, Started: Trace(2017-Sep-12 13:16:22): TrySyncProduct, creating update location Trace(2017-Sep-12 13:16:22): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 13:16:22): SULUpdateLocation created! Trace(2017-Sep-12 13:16:22): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 13:16:22): SULUpdateLocation: BeginSync Trace(2017-Sep-12 13:16:22): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 13:16:22): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 13:16:22): Calling SULDownloader Setup... Trace(2017-Sep-12 13:16:22): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 13:16:22): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 13:16:22): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 13:16:22): server = sophos Trace(2017-Sep-12 13:16:22): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 13:16:22): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 13:16:22): No manually configured proxy. Trace(2017-Sep-12 13:16:22): SULDownloader setup successful. Trace(2017-Sep-12 13:16:22): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 13:16:26): Failed to authenticate Trace(2017-Sep-12 13:16:26): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 13:16:26): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 13:16:26): ALUpdate(): Trace(2017-Sep-12 13:16:26): ALUpdate(DownloadEnded): Trace(2017-Sep-12 13:16:26): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 13:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 13:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 13:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 13:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 13:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 13:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 13:16:27): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 13:16:27): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 13:16:27): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 13:16:27): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 13:16:28): IPCSender::ProcessSend exiting Trace(2017-Sep-12 13:16:28): ALUpdate finished Trace(2017-Sep-12 14:16:02): ========================= Trace(2017-Sep-12 14:16:02): ALUpdate is starting. Trace(2017-Sep-12 14:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 14:16:02): Build : 204324 Trace(2017-Sep-12 14:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 14:16:02): ========================= Trace(2017-Sep-12 14:16:02): Process security set successfully Trace(2017-Sep-12 14:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 14:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 14:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 14:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 14:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 14:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 14:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 14:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 14:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 14:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 14:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 14:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 14:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 14:16:02): Computer is a not possible cluster Trace(2017-Sep-12 14:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 14:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 14:16:02): Considering subscribed products. Trace(2017-Sep-12 14:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 14:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 14:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 14:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 14:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 14:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 14:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 14:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 14:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 14:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 14:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 14:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 14:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 14:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 14:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 14:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 14:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 14:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 14:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 14:16:02): Computer is a not possible cluster Trace(2017-Sep-12 14:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 14:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 14:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 14:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 14:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 14:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 14:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 14:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 14:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 14:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 14:16:02): PopulateCache: Entering Trace(2017-Sep-12 14:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 14:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 14:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 14:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 14:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 14:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 14:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 14:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 14:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 14:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 14:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 14:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 14:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 14:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 14:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 14:16:02): SULUpdateLocation created! Trace(2017-Sep-12 14:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 14:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 14:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 14:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 14:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 14:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 14:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 14:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 14:16:02): server = sophos Trace(2017-Sep-12 14:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 14:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 14:16:02): No manually configured proxy. Trace(2017-Sep-12 14:16:02): SULDownloader setup successful. Trace(2017-Sep-12 14:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 14:16:08): Failed to authenticate Trace(2017-Sep-12 14:16:08): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 14:16:08): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 14:16:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 14:16:08): TrySyncProduct, Started: Trace(2017-Sep-12 14:16:08): TrySyncProduct, creating update location Trace(2017-Sep-12 14:16:08): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 14:16:08): SULUpdateLocation created! Trace(2017-Sep-12 14:16:08): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 14:16:08): SULUpdateLocation: BeginSync Trace(2017-Sep-12 14:16:08): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 14:16:08): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 14:16:08): Calling SULDownloader Setup... Trace(2017-Sep-12 14:16:08): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 14:16:08): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 14:16:08): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 14:16:08): server = sophos Trace(2017-Sep-12 14:16:08): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 14:16:08): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 14:16:08): No manually configured proxy. Trace(2017-Sep-12 14:16:08): SULDownloader setup successful. Trace(2017-Sep-12 14:16:08): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 14:16:13): Failed to authenticate Trace(2017-Sep-12 14:16:13): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 14:16:13): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 14:16:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 14:16:13): TrySyncProduct, Started: Trace(2017-Sep-12 14:16:13): TrySyncProduct, creating update location Trace(2017-Sep-12 14:16:13): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 14:16:13): SULUpdateLocation created! Trace(2017-Sep-12 14:16:13): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 14:16:13): SULUpdateLocation: BeginSync Trace(2017-Sep-12 14:16:13): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 14:16:13): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 14:16:13): Calling SULDownloader Setup... Trace(2017-Sep-12 14:16:13): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 14:16:13): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 14:16:13): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 14:16:13): server = sophos Trace(2017-Sep-12 14:16:13): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 14:16:13): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 14:16:13): No manually configured proxy. Trace(2017-Sep-12 14:16:13): SULDownloader setup successful. Trace(2017-Sep-12 14:16:13): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 14:16:16): Failed to authenticate Trace(2017-Sep-12 14:16:16): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 14:16:16): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 14:16:16): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 14:16:16): TrySyncProduct, Started: Trace(2017-Sep-12 14:16:16): TrySyncProduct, creating update location Trace(2017-Sep-12 14:16:16): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 14:16:16): SULUpdateLocation created! Trace(2017-Sep-12 14:16:16): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 14:16:16): SULUpdateLocation: BeginSync Trace(2017-Sep-12 14:16:16): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 14:16:16): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 14:16:16): Calling SULDownloader Setup... Trace(2017-Sep-12 14:16:16): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 14:16:16): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 14:16:16): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 14:16:16): server = sophos Trace(2017-Sep-12 14:16:16): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 14:16:16): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 14:16:16): No manually configured proxy. Trace(2017-Sep-12 14:16:16): SULDownloader setup successful. Trace(2017-Sep-12 14:16:16): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 14:16:20): Failed to authenticate Trace(2017-Sep-12 14:16:20): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 14:16:20): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 14:16:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 14:16:20): TrySyncProduct, Started: Trace(2017-Sep-12 14:16:20): TrySyncProduct, creating update location Trace(2017-Sep-12 14:16:20): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 14:16:20): SULUpdateLocation created! Trace(2017-Sep-12 14:16:20): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 14:16:20): SULUpdateLocation: BeginSync Trace(2017-Sep-12 14:16:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 14:16:20): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 14:16:20): Calling SULDownloader Setup... Trace(2017-Sep-12 14:16:20): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 14:16:20): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 14:16:20): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 14:16:20): server = sophos Trace(2017-Sep-12 14:16:20): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 14:16:20): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 14:16:20): No manually configured proxy. Trace(2017-Sep-12 14:16:20): SULDownloader setup successful. Trace(2017-Sep-12 14:16:20): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 14:16:24): Failed to authenticate Trace(2017-Sep-12 14:16:24): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 14:16:24): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 14:16:24): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 14:16:24): TrySyncProduct, Started: Trace(2017-Sep-12 14:16:24): TrySyncProduct, creating update location Trace(2017-Sep-12 14:16:24): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 14:16:24): SULUpdateLocation created! Trace(2017-Sep-12 14:16:24): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 14:16:24): SULUpdateLocation: BeginSync Trace(2017-Sep-12 14:16:24): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 14:16:24): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 14:16:24): Calling SULDownloader Setup... Trace(2017-Sep-12 14:16:24): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 14:16:24): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 14:16:24): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 14:16:24): server = sophos Trace(2017-Sep-12 14:16:24): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 14:16:24): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 14:16:24): No manually configured proxy. Trace(2017-Sep-12 14:16:24): SULDownloader setup successful. Trace(2017-Sep-12 14:16:24): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 14:16:27): Failed to authenticate Trace(2017-Sep-12 14:16:27): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 14:16:27): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 14:16:27): ALUpdate(): Trace(2017-Sep-12 14:16:27): ALUpdate(DownloadEnded): Trace(2017-Sep-12 14:16:27): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 14:16:27): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 14:16:27): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 14:16:27): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 14:16:27): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 14:16:27): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 14:16:27): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 14:16:28): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 14:16:28): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 14:16:28): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 14:16:28): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 14:16:29): IPCSender::ProcessSend exiting Trace(2017-Sep-12 14:16:29): ALUpdate finished Trace(2017-Sep-12 15:16:02): ========================= Trace(2017-Sep-12 15:16:02): ALUpdate is starting. Trace(2017-Sep-12 15:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 15:16:02): Build : 204324 Trace(2017-Sep-12 15:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 15:16:02): ========================= Trace(2017-Sep-12 15:16:02): Process security set successfully Trace(2017-Sep-12 15:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 15:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 15:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 15:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 15:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 15:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 15:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 15:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 15:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 15:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 15:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 15:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 15:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 15:16:02): Computer is a not possible cluster Trace(2017-Sep-12 15:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 15:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 15:16:02): Considering subscribed products. Trace(2017-Sep-12 15:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 15:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 15:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 15:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 15:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 15:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 15:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 15:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 15:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 15:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 15:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 15:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 15:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 15:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 15:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 15:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 15:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 15:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 15:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 15:16:02): Computer is a not possible cluster Trace(2017-Sep-12 15:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 15:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 15:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 15:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 15:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 15:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 15:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 15:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 15:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 15:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 15:16:02): PopulateCache: Entering Trace(2017-Sep-12 15:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 15:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 15:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 15:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 15:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 15:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 15:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 15:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 15:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 15:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 15:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 15:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 15:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 15:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 15:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 15:16:02): SULUpdateLocation created! Trace(2017-Sep-12 15:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 15:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 15:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 15:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 15:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 15:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 15:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 15:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 15:16:02): server = sophos Trace(2017-Sep-12 15:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 15:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 15:16:02): No manually configured proxy. Trace(2017-Sep-12 15:16:02): SULDownloader setup successful. Trace(2017-Sep-12 15:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 15:16:07): Failed to authenticate Trace(2017-Sep-12 15:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 15:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 15:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 15:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 15:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 15:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 15:16:07): SULUpdateLocation created! Trace(2017-Sep-12 15:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 15:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 15:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 15:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 15:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 15:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 15:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 15:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 15:16:07): server = sophos Trace(2017-Sep-12 15:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 15:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 15:16:07): No manually configured proxy. Trace(2017-Sep-12 15:16:07): SULDownloader setup successful. Trace(2017-Sep-12 15:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 15:16:11): Failed to authenticate Trace(2017-Sep-12 15:16:11): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 15:16:11): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 15:16:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 15:16:11): TrySyncProduct, Started: Trace(2017-Sep-12 15:16:11): TrySyncProduct, creating update location Trace(2017-Sep-12 15:16:11): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 15:16:11): SULUpdateLocation created! Trace(2017-Sep-12 15:16:11): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 15:16:11): SULUpdateLocation: BeginSync Trace(2017-Sep-12 15:16:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 15:16:11): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 15:16:11): Calling SULDownloader Setup... Trace(2017-Sep-12 15:16:11): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 15:16:11): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 15:16:11): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 15:16:11): server = sophos Trace(2017-Sep-12 15:16:11): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 15:16:11): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 15:16:11): No manually configured proxy. Trace(2017-Sep-12 15:16:11): SULDownloader setup successful. Trace(2017-Sep-12 15:16:11): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 15:16:14): Failed to authenticate Trace(2017-Sep-12 15:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 15:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 15:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 15:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 15:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 15:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 15:16:14): SULUpdateLocation created! Trace(2017-Sep-12 15:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 15:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 15:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 15:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 15:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 15:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 15:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 15:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 15:16:14): server = sophos Trace(2017-Sep-12 15:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 15:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 15:16:14): No manually configured proxy. Trace(2017-Sep-12 15:16:14): SULDownloader setup successful. Trace(2017-Sep-12 15:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 15:16:17): Failed to authenticate Trace(2017-Sep-12 15:16:17): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 15:16:17): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 15:16:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 15:16:17): TrySyncProduct, Started: Trace(2017-Sep-12 15:16:17): TrySyncProduct, creating update location Trace(2017-Sep-12 15:16:17): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 15:16:17): SULUpdateLocation created! Trace(2017-Sep-12 15:16:17): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 15:16:17): SULUpdateLocation: BeginSync Trace(2017-Sep-12 15:16:17): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 15:16:17): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 15:16:17): Calling SULDownloader Setup... Trace(2017-Sep-12 15:16:17): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 15:16:17): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 15:16:17): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 15:16:17): server = sophos Trace(2017-Sep-12 15:16:17): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 15:16:17): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 15:16:17): No manually configured proxy. Trace(2017-Sep-12 15:16:17): SULDownloader setup successful. Trace(2017-Sep-12 15:16:17): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 15:16:21): Failed to authenticate Trace(2017-Sep-12 15:16:21): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 15:16:21): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 15:16:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 15:16:21): TrySyncProduct, Started: Trace(2017-Sep-12 15:16:21): TrySyncProduct, creating update location Trace(2017-Sep-12 15:16:21): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 15:16:21): SULUpdateLocation created! Trace(2017-Sep-12 15:16:21): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 15:16:21): SULUpdateLocation: BeginSync Trace(2017-Sep-12 15:16:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 15:16:21): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 15:16:21): Calling SULDownloader Setup... Trace(2017-Sep-12 15:16:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 15:16:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 15:16:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 15:16:21): server = sophos Trace(2017-Sep-12 15:16:21): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 15:16:21): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 15:16:21): No manually configured proxy. Trace(2017-Sep-12 15:16:21): SULDownloader setup successful. Trace(2017-Sep-12 15:16:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 15:16:24): Failed to authenticate Trace(2017-Sep-12 15:16:24): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 15:16:24): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 15:16:24): ALUpdate(): Trace(2017-Sep-12 15:16:24): ALUpdate(DownloadEnded): Trace(2017-Sep-12 15:16:24): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 15:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 15:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 15:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 15:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 15:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 15:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 15:16:25): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 15:16:25): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 15:16:25): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 15:16:25): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 15:16:26): IPCSender::ProcessSend exiting Trace(2017-Sep-12 15:16:26): ALUpdate finished Trace(2017-Sep-12 16:16:02): ========================= Trace(2017-Sep-12 16:16:02): ALUpdate is starting. Trace(2017-Sep-12 16:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 16:16:02): Build : 204324 Trace(2017-Sep-12 16:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 16:16:02): ========================= Trace(2017-Sep-12 16:16:02): Process security set successfully Trace(2017-Sep-12 16:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 16:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 16:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 16:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 16:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 16:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 16:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 16:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 16:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 16:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 16:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 16:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 16:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 16:16:02): Computer is a not possible cluster Trace(2017-Sep-12 16:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 16:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 16:16:02): Considering subscribed products. Trace(2017-Sep-12 16:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 16:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 16:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 16:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 16:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 16:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 16:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 16:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 16:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 16:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 16:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 16:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 16:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 16:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 16:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 16:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 16:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 16:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 16:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 16:16:02): Computer is a not possible cluster Trace(2017-Sep-12 16:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 16:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 16:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 16:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 16:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 16:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 16:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 16:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 16:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 16:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 16:16:02): PopulateCache: Entering Trace(2017-Sep-12 16:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 16:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 16:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 16:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 16:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 16:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 16:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 16:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 16:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 16:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 16:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 16:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 16:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 16:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 16:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 16:16:02): SULUpdateLocation created! Trace(2017-Sep-12 16:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 16:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 16:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 16:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 16:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 16:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 16:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 16:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 16:16:02): server = sophos Trace(2017-Sep-12 16:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 16:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 16:16:02): No manually configured proxy. Trace(2017-Sep-12 16:16:02): SULDownloader setup successful. Trace(2017-Sep-12 16:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 16:16:08): Failed to authenticate Trace(2017-Sep-12 16:16:08): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 16:16:08): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 16:16:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 16:16:08): TrySyncProduct, Started: Trace(2017-Sep-12 16:16:08): TrySyncProduct, creating update location Trace(2017-Sep-12 16:16:08): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 16:16:08): SULUpdateLocation created! Trace(2017-Sep-12 16:16:08): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 16:16:08): SULUpdateLocation: BeginSync Trace(2017-Sep-12 16:16:08): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 16:16:08): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 16:16:08): Calling SULDownloader Setup... Trace(2017-Sep-12 16:16:08): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 16:16:08): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 16:16:08): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 16:16:08): server = sophos Trace(2017-Sep-12 16:16:08): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 16:16:08): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 16:16:08): No manually configured proxy. Trace(2017-Sep-12 16:16:08): SULDownloader setup successful. Trace(2017-Sep-12 16:16:08): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 16:16:11): Failed to authenticate Trace(2017-Sep-12 16:16:11): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 16:16:11): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 16:16:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 16:16:11): TrySyncProduct, Started: Trace(2017-Sep-12 16:16:11): TrySyncProduct, creating update location Trace(2017-Sep-12 16:16:11): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 16:16:11): SULUpdateLocation created! Trace(2017-Sep-12 16:16:11): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 16:16:11): SULUpdateLocation: BeginSync Trace(2017-Sep-12 16:16:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 16:16:11): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 16:16:11): Calling SULDownloader Setup... Trace(2017-Sep-12 16:16:11): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 16:16:11): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 16:16:11): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 16:16:11): server = sophos Trace(2017-Sep-12 16:16:11): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 16:16:11): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 16:16:11): No manually configured proxy. Trace(2017-Sep-12 16:16:11): SULDownloader setup successful. Trace(2017-Sep-12 16:16:11): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 16:16:14): Failed to authenticate Trace(2017-Sep-12 16:16:14): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 16:16:14): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 16:16:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 16:16:14): TrySyncProduct, Started: Trace(2017-Sep-12 16:16:14): TrySyncProduct, creating update location Trace(2017-Sep-12 16:16:14): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 16:16:14): SULUpdateLocation created! Trace(2017-Sep-12 16:16:14): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 16:16:14): SULUpdateLocation: BeginSync Trace(2017-Sep-12 16:16:14): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 16:16:14): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 16:16:14): Calling SULDownloader Setup... Trace(2017-Sep-12 16:16:14): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 16:16:14): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 16:16:14): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 16:16:14): server = sophos Trace(2017-Sep-12 16:16:14): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 16:16:14): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 16:16:14): No manually configured proxy. Trace(2017-Sep-12 16:16:14): SULDownloader setup successful. Trace(2017-Sep-12 16:16:14): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 16:16:18): Failed to authenticate Trace(2017-Sep-12 16:16:18): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 16:16:18): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 16:16:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 16:16:18): TrySyncProduct, Started: Trace(2017-Sep-12 16:16:18): TrySyncProduct, creating update location Trace(2017-Sep-12 16:16:18): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 16:16:18): SULUpdateLocation created! Trace(2017-Sep-12 16:16:18): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 16:16:18): SULUpdateLocation: BeginSync Trace(2017-Sep-12 16:16:18): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 16:16:18): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 16:16:18): Calling SULDownloader Setup... Trace(2017-Sep-12 16:16:18): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 16:16:18): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 16:16:18): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 16:16:18): server = sophos Trace(2017-Sep-12 16:16:18): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 16:16:18): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 16:16:18): No manually configured proxy. Trace(2017-Sep-12 16:16:18): SULDownloader setup successful. Trace(2017-Sep-12 16:16:18): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 16:16:21): Failed to authenticate Trace(2017-Sep-12 16:16:21): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 16:16:21): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 16:16:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 16:16:21): TrySyncProduct, Started: Trace(2017-Sep-12 16:16:21): TrySyncProduct, creating update location Trace(2017-Sep-12 16:16:21): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 16:16:21): SULUpdateLocation created! Trace(2017-Sep-12 16:16:21): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 16:16:21): SULUpdateLocation: BeginSync Trace(2017-Sep-12 16:16:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 16:16:21): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 16:16:21): Calling SULDownloader Setup... Trace(2017-Sep-12 16:16:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 16:16:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 16:16:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 16:16:21): server = sophos Trace(2017-Sep-12 16:16:21): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 16:16:21): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 16:16:21): No manually configured proxy. Trace(2017-Sep-12 16:16:21): SULDownloader setup successful. Trace(2017-Sep-12 16:16:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 16:16:24): Failed to authenticate Trace(2017-Sep-12 16:16:24): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 16:16:24): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 16:16:24): ALUpdate(): Trace(2017-Sep-12 16:16:24): ALUpdate(DownloadEnded): Trace(2017-Sep-12 16:16:24): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 16:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 16:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 16:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 16:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 16:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 16:16:24): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 16:16:25): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 16:16:25): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 16:16:25): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 16:16:25): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 16:16:26): IPCSender::ProcessSend exiting Trace(2017-Sep-12 16:16:26): ALUpdate finished Trace(2017-Sep-12 17:16:02): ========================= Trace(2017-Sep-12 17:16:02): ALUpdate is starting. Trace(2017-Sep-12 17:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 17:16:02): Build : 204324 Trace(2017-Sep-12 17:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 17:16:02): ========================= Trace(2017-Sep-12 17:16:02): Process security set successfully Trace(2017-Sep-12 17:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 17:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 17:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 17:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 17:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 17:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 17:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 17:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 17:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 17:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 17:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 17:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 17:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 17:16:02): Computer is a not possible cluster Trace(2017-Sep-12 17:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 17:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 17:16:02): Considering subscribed products. Trace(2017-Sep-12 17:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 17:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 17:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 17:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 17:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 17:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 17:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 17:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 17:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 17:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 17:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 17:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 17:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 17:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 17:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 17:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 17:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 17:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 17:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 17:16:02): Computer is a not possible cluster Trace(2017-Sep-12 17:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 17:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 17:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 17:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 17:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 17:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 17:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 17:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 17:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 17:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 17:16:02): PopulateCache: Entering Trace(2017-Sep-12 17:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 17:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 17:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 17:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 17:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 17:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 17:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 17:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 17:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 17:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 17:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 17:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 17:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 17:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 17:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 17:16:02): SULUpdateLocation created! Trace(2017-Sep-12 17:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 17:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 17:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 17:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 17:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 17:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 17:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 17:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 17:16:02): server = sophos Trace(2017-Sep-12 17:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 17:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 17:16:02): No manually configured proxy. Trace(2017-Sep-12 17:16:02): SULDownloader setup successful. Trace(2017-Sep-12 17:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 17:16:08): Failed to authenticate Trace(2017-Sep-12 17:16:08): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 17:16:08): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 17:16:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 17:16:08): TrySyncProduct, Started: Trace(2017-Sep-12 17:16:08): TrySyncProduct, creating update location Trace(2017-Sep-12 17:16:08): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 17:16:08): SULUpdateLocation created! Trace(2017-Sep-12 17:16:08): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 17:16:08): SULUpdateLocation: BeginSync Trace(2017-Sep-12 17:16:08): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 17:16:08): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 17:16:08): Calling SULDownloader Setup... Trace(2017-Sep-12 17:16:08): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 17:16:08): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 17:16:08): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 17:16:08): server = sophos Trace(2017-Sep-12 17:16:08): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 17:16:08): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 17:16:08): No manually configured proxy. Trace(2017-Sep-12 17:16:08): SULDownloader setup successful. Trace(2017-Sep-12 17:16:08): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 17:16:12): Failed to authenticate Trace(2017-Sep-12 17:16:12): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 17:16:12): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 17:16:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 17:16:12): TrySyncProduct, Started: Trace(2017-Sep-12 17:16:12): TrySyncProduct, creating update location Trace(2017-Sep-12 17:16:12): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 17:16:12): SULUpdateLocation created! Trace(2017-Sep-12 17:16:12): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 17:16:12): SULUpdateLocation: BeginSync Trace(2017-Sep-12 17:16:12): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 17:16:12): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 17:16:12): Calling SULDownloader Setup... Trace(2017-Sep-12 17:16:12): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 17:16:12): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 17:16:12): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 17:16:12): server = sophos Trace(2017-Sep-12 17:16:12): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 17:16:12): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 17:16:12): No manually configured proxy. Trace(2017-Sep-12 17:16:12): SULDownloader setup successful. Trace(2017-Sep-12 17:16:12): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 17:16:15): Failed to authenticate Trace(2017-Sep-12 17:16:15): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 17:16:15): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 17:16:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 17:16:15): TrySyncProduct, Started: Trace(2017-Sep-12 17:16:15): TrySyncProduct, creating update location Trace(2017-Sep-12 17:16:15): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 17:16:15): SULUpdateLocation created! Trace(2017-Sep-12 17:16:15): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 17:16:15): SULUpdateLocation: BeginSync Trace(2017-Sep-12 17:16:15): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 17:16:15): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 17:16:15): Calling SULDownloader Setup... Trace(2017-Sep-12 17:16:15): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 17:16:15): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 17:16:15): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 17:16:15): server = sophos Trace(2017-Sep-12 17:16:15): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 17:16:15): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 17:16:15): No manually configured proxy. Trace(2017-Sep-12 17:16:15): SULDownloader setup successful. Trace(2017-Sep-12 17:16:15): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 17:16:18): Failed to authenticate Trace(2017-Sep-12 17:16:18): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 17:16:18): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 17:16:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 17:16:18): TrySyncProduct, Started: Trace(2017-Sep-12 17:16:18): TrySyncProduct, creating update location Trace(2017-Sep-12 17:16:18): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 17:16:18): SULUpdateLocation created! Trace(2017-Sep-12 17:16:18): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 17:16:18): SULUpdateLocation: BeginSync Trace(2017-Sep-12 17:16:18): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 17:16:18): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 17:16:18): Calling SULDownloader Setup... Trace(2017-Sep-12 17:16:18): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 17:16:18): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 17:16:18): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 17:16:18): server = sophos Trace(2017-Sep-12 17:16:18): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 17:16:18): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 17:16:18): No manually configured proxy. Trace(2017-Sep-12 17:16:18): SULDownloader setup successful. Trace(2017-Sep-12 17:16:18): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 17:16:22): Failed to authenticate Trace(2017-Sep-12 17:16:22): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 17:16:22): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 17:16:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 17:16:22): TrySyncProduct, Started: Trace(2017-Sep-12 17:16:22): TrySyncProduct, creating update location Trace(2017-Sep-12 17:16:22): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 17:16:22): SULUpdateLocation created! Trace(2017-Sep-12 17:16:22): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 17:16:22): SULUpdateLocation: BeginSync Trace(2017-Sep-12 17:16:22): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 17:16:22): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 17:16:22): Calling SULDownloader Setup... Trace(2017-Sep-12 17:16:22): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 17:16:22): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 17:16:22): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 17:16:22): server = sophos Trace(2017-Sep-12 17:16:22): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 17:16:22): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 17:16:22): No manually configured proxy. Trace(2017-Sep-12 17:16:22): SULDownloader setup successful. Trace(2017-Sep-12 17:16:22): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 17:16:25): Failed to authenticate Trace(2017-Sep-12 17:16:25): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 17:16:25): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 17:16:25): ALUpdate(): Trace(2017-Sep-12 17:16:25): ALUpdate(DownloadEnded): Trace(2017-Sep-12 17:16:25): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 17:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 17:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 17:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 17:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 17:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 17:16:25): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 17:16:26): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 17:16:26): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 17:16:26): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 17:16:26): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 17:16:27): IPCSender::ProcessSend exiting Trace(2017-Sep-12 17:16:27): ALUpdate finished Trace(2017-Sep-12 18:16:02): ========================= Trace(2017-Sep-12 18:16:02): ALUpdate is starting. Trace(2017-Sep-12 18:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 18:16:02): Build : 204324 Trace(2017-Sep-12 18:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 18:16:02): ========================= Trace(2017-Sep-12 18:16:02): Process security set successfully Trace(2017-Sep-12 18:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 18:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 18:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 18:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 18:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 18:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 18:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 18:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 18:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 18:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 18:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 18:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 18:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 18:16:02): Computer is a not possible cluster Trace(2017-Sep-12 18:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 18:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 18:16:02): Considering subscribed products. Trace(2017-Sep-12 18:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 18:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 18:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 18:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 18:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 18:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 18:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 18:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 18:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 18:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 18:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 18:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 18:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 18:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 18:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 18:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 18:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 18:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 18:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 18:16:02): Computer is a not possible cluster Trace(2017-Sep-12 18:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 18:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 18:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 18:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 18:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 18:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 18:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 18:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 18:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 18:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 18:16:02): PopulateCache: Entering Trace(2017-Sep-12 18:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 18:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 18:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 18:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 18:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 18:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 18:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 18:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 18:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 18:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 18:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 18:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 18:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 18:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 18:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 18:16:02): SULUpdateLocation created! Trace(2017-Sep-12 18:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 18:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 18:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 18:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 18:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 18:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 18:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 18:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 18:16:02): server = sophos Trace(2017-Sep-12 18:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 18:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 18:16:02): No manually configured proxy. Trace(2017-Sep-12 18:16:02): SULDownloader setup successful. Trace(2017-Sep-12 18:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 18:16:07): Failed to authenticate Trace(2017-Sep-12 18:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 18:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 18:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 18:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 18:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 18:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 18:16:07): SULUpdateLocation created! Trace(2017-Sep-12 18:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 18:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 18:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 18:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 18:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 18:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 18:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 18:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 18:16:07): server = sophos Trace(2017-Sep-12 18:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 18:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 18:16:07): No manually configured proxy. Trace(2017-Sep-12 18:16:07): SULDownloader setup successful. Trace(2017-Sep-12 18:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 18:16:11): Failed to authenticate Trace(2017-Sep-12 18:16:11): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 18:16:11): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 18:16:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 18:16:11): TrySyncProduct, Started: Trace(2017-Sep-12 18:16:11): TrySyncProduct, creating update location Trace(2017-Sep-12 18:16:11): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 18:16:11): SULUpdateLocation created! Trace(2017-Sep-12 18:16:11): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 18:16:11): SULUpdateLocation: BeginSync Trace(2017-Sep-12 18:16:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 18:16:11): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 18:16:11): Calling SULDownloader Setup... Trace(2017-Sep-12 18:16:11): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 18:16:11): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 18:16:11): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 18:16:11): server = sophos Trace(2017-Sep-12 18:16:11): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 18:16:11): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 18:16:11): No manually configured proxy. Trace(2017-Sep-12 18:16:11): SULDownloader setup successful. Trace(2017-Sep-12 18:16:11): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 18:16:15): Failed to authenticate Trace(2017-Sep-12 18:16:15): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 18:16:15): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 18:16:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 18:16:15): TrySyncProduct, Started: Trace(2017-Sep-12 18:16:15): TrySyncProduct, creating update location Trace(2017-Sep-12 18:16:15): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 18:16:15): SULUpdateLocation created! Trace(2017-Sep-12 18:16:15): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 18:16:15): SULUpdateLocation: BeginSync Trace(2017-Sep-12 18:16:15): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 18:16:15): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 18:16:15): Calling SULDownloader Setup... Trace(2017-Sep-12 18:16:15): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 18:16:15): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 18:16:15): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 18:16:15): server = sophos Trace(2017-Sep-12 18:16:15): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 18:16:15): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 18:16:15): No manually configured proxy. Trace(2017-Sep-12 18:16:15): SULDownloader setup successful. Trace(2017-Sep-12 18:16:15): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 18:16:18): Failed to authenticate Trace(2017-Sep-12 18:16:18): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 18:16:18): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 18:16:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 18:16:18): TrySyncProduct, Started: Trace(2017-Sep-12 18:16:18): TrySyncProduct, creating update location Trace(2017-Sep-12 18:16:18): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 18:16:18): SULUpdateLocation created! Trace(2017-Sep-12 18:16:18): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 18:16:18): SULUpdateLocation: BeginSync Trace(2017-Sep-12 18:16:18): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 18:16:18): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 18:16:18): Calling SULDownloader Setup... Trace(2017-Sep-12 18:16:18): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 18:16:18): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 18:16:18): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 18:16:18): server = sophos Trace(2017-Sep-12 18:16:18): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 18:16:18): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 18:16:18): No manually configured proxy. Trace(2017-Sep-12 18:16:18): SULDownloader setup successful. Trace(2017-Sep-12 18:16:18): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 18:16:22): Failed to authenticate Trace(2017-Sep-12 18:16:22): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 18:16:22): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 18:16:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 18:16:22): TrySyncProduct, Started: Trace(2017-Sep-12 18:16:22): TrySyncProduct, creating update location Trace(2017-Sep-12 18:16:22): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 18:16:22): SULUpdateLocation created! Trace(2017-Sep-12 18:16:22): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 18:16:22): SULUpdateLocation: BeginSync Trace(2017-Sep-12 18:16:22): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 18:16:22): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 18:16:22): Calling SULDownloader Setup... Trace(2017-Sep-12 18:16:22): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 18:16:22): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 18:16:22): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 18:16:22): server = sophos Trace(2017-Sep-12 18:16:22): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 18:16:22): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 18:16:22): No manually configured proxy. Trace(2017-Sep-12 18:16:22): SULDownloader setup successful. Trace(2017-Sep-12 18:16:22): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 18:16:26): Failed to authenticate Trace(2017-Sep-12 18:16:26): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 18:16:26): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 18:16:26): ALUpdate(): Trace(2017-Sep-12 18:16:26): ALUpdate(DownloadEnded): Trace(2017-Sep-12 18:16:26): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 18:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 18:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 18:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 18:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 18:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 18:16:26): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 18:16:27): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 18:16:27): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 18:16:27): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 18:16:27): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 18:16:28): IPCSender::ProcessSend exiting Trace(2017-Sep-12 18:16:28): ALUpdate finished Trace(2017-Sep-12 19:16:02): ========================= Trace(2017-Sep-12 19:16:02): ALUpdate is starting. Trace(2017-Sep-12 19:16:02): AutoUpdate version: 5.7 Trace(2017-Sep-12 19:16:02): Build : 204324 Trace(2017-Sep-12 19:16:02): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Sep-12 19:16:02): ========================= Trace(2017-Sep-12 19:16:02): Process security set successfully Trace(2017-Sep-12 19:16:02): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Sep-12 19:16:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Sep-12 19:16:02): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Sep-12 19:16:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Sep-12 19:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Sep-12 19:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Sep-12 19:16:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Sep-12 19:16:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Sep-12 19:16:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Sep-12 19:16:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Sep-12 19:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Sep-12 19:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Sep-12 19:16:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Sep-12 19:16:02): Computer is a not possible cluster Trace(2017-Sep-12 19:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 19:16:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Sep-12 19:16:02): Considering subscribed products. Trace(2017-Sep-12 19:16:02): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 19:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2017-Sep-12 19:16:02): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2017-Sep-12 19:16:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Sep-12 19:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Sep-12 19:16:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Sep-12 19:16:02): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 19:16:02): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 19:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Sep-12 19:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Sep-12 19:16:02): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Sep-12 19:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Sep-12 19:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Sep-12 19:16:02): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Sep-12 19:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list. Trace(2017-Sep-12 19:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional. Trace(2017-Sep-12 19:16:02): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable. Trace(2017-Sep-12 19:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 19:16:02): GenerateCustomerID: complete Trace(2017-Sep-12 19:16:02): Computer is a not possible cluster Trace(2017-Sep-12 19:16:02): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Sep-12 19:16:02): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Sep-12 19:16:02): IPCSender::ProcessSend started Trace(2017-Sep-12 19:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 19:16:02): RMSMessageHandler: ALUpdateStart Trace(2017-Sep-12 19:16:02): IPCSender::Write: Writing message: Trace(2017-Sep-12 19:16:02): IPCSender::ProcessSend: Send message: Trace(2017-Sep-12 19:16:02): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Sep-12 19:16:02): ALUpdate(AutoUpdate.Started): Trace(2017-Sep-12 19:16:02): UpdateCoordinator::UpdateNow: Entering Trace(2017-Sep-12 19:16:02): PopulateCache: Entering Trace(2017-Sep-12 19:16:02): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Sep-12 19:16:02): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Sep-12 19:16:02): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2017-Sep-12 19:16:02): ProductFactory::Create: SAU Product Trace(2017-Sep-12 19:16:02): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Sep-12 19:16:02): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Sep-12 19:16:02): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859} Trace(2017-Sep-12 19:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2017-Sep-12 19:16:02): Skipping SDDS2 update location: Sophos Trace(2017-Sep-12 19:16:02): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2017-Sep-12 19:16:02): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Sep-12 19:16:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 19:16:02): TrySyncProduct, Started: Trace(2017-Sep-12 19:16:02): TrySyncProduct, creating update location Trace(2017-Sep-12 19:16:02): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 19:16:02): SULUpdateLocation created! Trace(2017-Sep-12 19:16:02): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 19:16:02): SULUpdateLocation: BeginSync Trace(2017-Sep-12 19:16:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 19:16:02): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 19:16:02): Calling SULDownloader Setup... Trace(2017-Sep-12 19:16:02): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 19:16:02): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 19:16:02): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 19:16:02): server = sophos Trace(2017-Sep-12 19:16:02): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 19:16:02): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 19:16:02): No manually configured proxy. Trace(2017-Sep-12 19:16:02): SULDownloader setup successful. Trace(2017-Sep-12 19:16:02): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 19:16:07): Failed to authenticate Trace(2017-Sep-12 19:16:07): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 19:16:07): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 19:16:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 19:16:07): TrySyncProduct, Started: Trace(2017-Sep-12 19:16:07): TrySyncProduct, creating update location Trace(2017-Sep-12 19:16:07): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 19:16:07): SULUpdateLocation created! Trace(2017-Sep-12 19:16:07): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 19:16:07): SULUpdateLocation: BeginSync Trace(2017-Sep-12 19:16:07): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 19:16:07): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 19:16:07): Calling SULDownloader Setup... Trace(2017-Sep-12 19:16:07): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 19:16:07): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 19:16:07): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 19:16:07): server = sophos Trace(2017-Sep-12 19:16:07): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 19:16:07): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 19:16:07): No manually configured proxy. Trace(2017-Sep-12 19:16:07): SULDownloader setup successful. Trace(2017-Sep-12 19:16:07): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 19:16:10): Failed to authenticate Trace(2017-Sep-12 19:16:10): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 19:16:10): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 19:16:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 19:16:10): TrySyncProduct, Started: Trace(2017-Sep-12 19:16:10): TrySyncProduct, creating update location Trace(2017-Sep-12 19:16:10): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 19:16:10): SULUpdateLocation created! Trace(2017-Sep-12 19:16:10): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 19:16:10): SULUpdateLocation: BeginSync Trace(2017-Sep-12 19:16:10): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 19:16:10): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 19:16:10): Calling SULDownloader Setup... Trace(2017-Sep-12 19:16:10): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 19:16:10): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 19:16:10): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 19:16:10): server = sophos Trace(2017-Sep-12 19:16:10): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 19:16:10): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 19:16:10): No manually configured proxy. Trace(2017-Sep-12 19:16:10): SULDownloader setup successful. Trace(2017-Sep-12 19:16:10): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 19:16:13): Failed to authenticate Trace(2017-Sep-12 19:16:13): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 19:16:13): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 19:16:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 19:16:13): TrySyncProduct, Started: Trace(2017-Sep-12 19:16:13): TrySyncProduct, creating update location Trace(2017-Sep-12 19:16:13): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 19:16:13): SULUpdateLocation created! Trace(2017-Sep-12 19:16:13): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 19:16:13): SULUpdateLocation: BeginSync Trace(2017-Sep-12 19:16:13): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 19:16:13): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 19:16:13): Calling SULDownloader Setup... Trace(2017-Sep-12 19:16:13): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 19:16:13): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 19:16:13): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 19:16:13): server = sophos Trace(2017-Sep-12 19:16:13): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 19:16:13): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 19:16:13): No manually configured proxy. Trace(2017-Sep-12 19:16:13): SULDownloader setup successful. Trace(2017-Sep-12 19:16:13): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 19:16:17): Failed to authenticate Trace(2017-Sep-12 19:16:17): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 19:16:17): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 19:16:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 19:16:17): TrySyncProduct, Started: Trace(2017-Sep-12 19:16:17): TrySyncProduct, creating update location Trace(2017-Sep-12 19:16:17): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 19:16:17): SULUpdateLocation created! Trace(2017-Sep-12 19:16:17): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 19:16:17): SULUpdateLocation: BeginSync Trace(2017-Sep-12 19:16:17): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 19:16:17): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 19:16:17): Calling SULDownloader Setup... Trace(2017-Sep-12 19:16:17): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 19:16:17): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 19:16:17): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 19:16:17): server = sophos Trace(2017-Sep-12 19:16:17): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 19:16:17): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 19:16:17): No manually configured proxy. Trace(2017-Sep-12 19:16:17): SULDownloader setup successful. Trace(2017-Sep-12 19:16:17): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 19:16:20): Failed to authenticate Trace(2017-Sep-12 19:16:20): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 19:16:20): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 19:16:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Sep-12 19:16:20): TrySyncProduct, Started: Trace(2017-Sep-12 19:16:20): TrySyncProduct, creating update location Trace(2017-Sep-12 19:16:20): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Sep-12 19:16:20): SULUpdateLocation created! Trace(2017-Sep-12 19:16:20): TrySyncProduct, Calling BeginSync Trace(2017-Sep-12 19:16:20): SULUpdateLocation: BeginSync Trace(2017-Sep-12 19:16:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Sep-12 19:16:20): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Sep-12 19:16:20): Calling SULDownloader Setup... Trace(2017-Sep-12 19:16:20): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Sep-12 19:16:20): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Sep-12 19:16:20): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Sep-12 19:16:20): server = sophos Trace(2017-Sep-12 19:16:20): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Sep-12 19:16:20): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Sep-12 19:16:20): No manually configured proxy. Trace(2017-Sep-12 19:16:20): SULDownloader setup successful. Trace(2017-Sep-12 19:16:20): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Sep-12 19:16:23): Failed to authenticate Trace(2017-Sep-12 19:16:23): Failed: SDDS2 CheckResubscription failed Trace(2017-Sep-12 19:16:23): TrySyncProduct, Ended - 0 Trace(2017-Sep-12 19:16:23): ALUpdate(): Trace(2017-Sep-12 19:16:23): ALUpdate(DownloadEnded): Trace(2017-Sep-12 19:16:23): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Sep-12 19:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 19:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 19:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 19:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 19:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 19:16:23): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2017-Sep-12 19:16:24): RMSMessageHandler: ALUpdateEnd Trace(2017-Sep-12 19:16:24): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 19:16:24): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Sep-12 19:16:24): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Sep-12 19:16:25): IPCSender::ProcessSend exiting Trace(2017-Sep-12 19:16:25): ALUpdate finished