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Bianson

**UPDATE: We are aware of the Time Machine issue persisting in 9.5.4. We apologize and we are currently working on the problem.**

Hello,

Two of the biggest issues users have reported recently are the Time Machine backup issue and the full scan stopped abnormally and was not completed issue. I'll detail both and what we are doing to address them.

Time Machine Backup Issue (Sophos Home + Sophos Anti-Virus for Mac Home Edition)

This issue causes Time Machine backups to take a significantly long time, or hang, when using SAV for OS X. We released 9.5.3 which was designed to address the issue, but it did not work as planned. We are currently working on a fix that will be released in 9.5.4 that will resolve the issue. We apologize for the wait.

The fix will be coming in 9.5.4, coming the week of November 15th: https://community.sophos.com/kb/en-us/125239 

Full Scan Stopped Abnormally Issue (Sophos Home)

This issue will be addressed in the Home 1.2.1 release which should complete it's rollout by November 4th. The 1.2.1 release also comes with various bug fixes. 

If the 1.2.1 update does not fix the full scan stopped issue, please let me know in the comments.

Thank you for your patience,

Regards,

Bob

Parents

  • Hi, I've done a full scan and it completed which worked for me before. But I am now having the same issue before as when I try to do a backup to my time capsule it will just hang in 'preparing backup' which is a big issue. Is Sophos planning to fix this..?

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  • Hi, I've done a full scan and it completed which worked for me before. But I am now having the same issue before as when I try to do a backup to my time capsule it will just hang in 'preparing backup' which is a big issue. Is Sophos planning to fix this..?

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