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FloSupport

Hi All,

We have created a short survey to gather feedback on whether we should offer additional channels for contacting Sophos Technical Support via messaging apps. Currently customers can correspond with Support via phone, web form, email, web portal (SophServ), Live Chat, and Twitter.

It’s a very short survey and we would appreciate hearing from you!

Link to survey This survey is now closed (April 15th 2019).

Thanks,

Parents

  • Queued for over 7 hours today, I can't make random changes that impact traffic, and can't change things that might break if I'm holding for 2+ hours waiting for assistance to resolve subsequent issue.  debugging MTU and slow VPN is time consuming, but waiting on hold for hours when your network is down is totally unacceptable.

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  • Queued for over 7 hours today, I can't make random changes that impact traffic, and can't change things that might break if I'm holding for 2+ hours waiting for assistance to resolve subsequent issue.  debugging MTU and slow VPN is time consuming, but waiting on hold for hours when your network is down is totally unacceptable.

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