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Regular Visitor
Aquair
Posts: 4
Registered: ‎Tue 18-Dec-2012
0
Accepted Solution

PureMessage quarantine digest

Hi,

 

i've many error with puremessage and end user, when they click on the link in mail they can't delete, deliver or change page.

 

When they try there is a message :

 

Unable to display the items in the quarantine.

 

Please ensure you are attempting to access the Sophos PureMessage Quarantine Digest web site using the link supplied in your latest Quarantine Digest email.

 

If you have received this message even after using the supplied link then it may be due to your session expiring after a period of inactivity - please try clicking on the link within the Quarantine Digest email again.

 

If you haven't received a quarantine digest email recently it may be because you do not have any items in the quarantine.

 

Please contact your system administrator if you believe you are receiving this message in error.

 


Can you help me please

Employee
TomA
Posts: 146
Registered: ‎Wed 08-Jun-2011
0

Re: PureMessage quarantine digest

Hi Aquair,

 

Welcome to sophostalk!  Could I double-check which PureMessage platform and version you are using?  Ie. Exchange, Domino, or UNIX?

 

Thanks,
Tom.

For our other self-service and peer-to-peer online support systems:
Regular Visitor
Aquair
Posts: 4
Registered: ‎Tue 18-Dec-2012
0

Re: PureMessage quarantine digest

[ Edited ]

Hi Tom,

 

Exchange : 6.5 Build 7638.2: Service Pack 2  2003 32Bit

PureMessage for Ms Exchange : 3.1.2.0 32Bit

 

 

Thanks

Employee
TomA
Posts: 146
Registered: ‎Wed 08-Jun-2011
0

Re: PureMessage quarantine digest

Hi Aquair,

 

Ah, I'm afraid I'm probably not the best person to help with PureMessage for Exchange.  Based on the error though, it might be to do with your authentication settings in IIS.  Can you see what is set up for the site in 'Directory Security > Authentication and access control'?  It should be:

 

'Enable anonymous access'
'Integrated Windows Authentication'

 

 

Hopefully someone else on the forum can offer advice.

Thanks,

Tom.

For our other self-service and peer-to-peer online support systems:
Regular Visitor
Aquair
Posts: 4
Registered: ‎Tue 18-Dec-2012
0

Re: PureMessage quarantine digest

The problem is the version of Internet explorer.

 

With IE 8.0 i've the message but with Google chrome last release it pass...

Visitor
Darius
Posts: 1
Registered: ‎Fri 24-Feb-2012
0

Re: PureMessage quarantine digest

Is there a version of IE that this works with?  Or particular settings for IE?  We use IE 8 and 9 and really don't want to deploy Chrome to an entire organization.