Tue 08-Nov-2011 08:23
Solved! Go to Solution.
Tue 08-Nov-2011 08:56
clients are not reporting in a specific language, it's the console's UI which uses a specific language for display dependent on the Region(al) and Language settings (Regional Options or Formats) in effect when the GUI is started. For an unsupported locale (like Dutch) it should select English though.
Tue 08-Nov-2011 09:15
Tue 08-Nov-2011 09:41
For example, when a client has problems opening a file for scheduled scanning, it reports it back to the enterprise console.
When viewing this client's "computer details" or when choosing to resolve the errors/alerts the messages appear in German.
Tue 08-Nov-2011 10:22
Thanks for clarification.
Now, the view should be consistent: If your locale is English all localizable strings in menus, descriptions and so on as well as messages should be in English - whether on the main SEC window, the computer details, event viewer and so on. The strings are in the RsXxx.dlls in the \Sophos\Enterprise Console directory. Not that I don't believe you but could you post a screenshot of the "language mix"?
You should probably give Support a call to let them have a look at the settings in effect.
Tue 08-Nov-2011 10:54
I've got no location to upload the photo to.
since it is part of the security suite, i don't like uploading the image to a random photobucket account or so..
A part of the screen says:
Outstanding alerts and errors
Sophos Anti-Virus status
Date/time Code Description
8-11-2011 11:42:08 2028000c Scan 'test' abgebrochen.
Tue 08-Nov-2011 11:22
I can confirm this behavior. I have seen this behavior from Sophos v7 and up, maybe even earlier.
I mostly notice it in the Event Viewer. Here is an example of an Event on a English Sophos 9.7.6 on a Dutch XP SP3:
Type gebeurtenis: Fout
Bron van gebeurtenis: Sophos Anti-Virus
Categorie van gebeurtenis: Geen
Es sind keine Versionen der Komponente 'DataControlManager' registriert. DataControlManager kann nicht ausgegeben werden.
Its all in Dutch except the description (Beschrijving). It in German.
Tue 08-Nov-2011 13:13
Thanks - quite interesting and obscure, it definitely should not look like this. Can't reproduce it - but my base OS (XP) is English. As Placebo has seen it too (did I understand correctly that it's a localized build of XP?) it's obviously not a local problem. You (both) should take this to Support please.