Wed 28-Mar-2012 15:26
This is a Windows 7 32-bit laptop. It had Sophos version 9.5 previously loaded. I went to install version 10 and it wouldn't update. I then uninstalled the 9.5 version and installed a fresh copy of 10. Now it stops during installation and says "rolling back action" then it greys itself out and acts as if its not installed.
I read somewhere it was a permissions issue with windows 7. I changed the permissions and the laptop now runs as an administrator. This problem still occurs.
Thanks in advance!
Wed 28-Mar-2012 15:45
Wed 28-Mar-2012 17:50
I forgot to say this is a company laptop on a network of about 1,000 devices. It updates to our server at the office and its secondary loction is from sophos. I am the administrator. My co-worker installed 10 but i dont think it ever fully installed. It was sent out into the field and i was called because of the red X. After looking into i dont think it ever had a fully functioning version of 10 installed.
Wed 28-Mar-2012 19:30