Sophos EndUser Protection

[cliveSRT]

Hi.

I have tried both a push from the central server and an install from the network share on a Windows XP PC and have received this error message:

Warning 25010 An error occurred while running the custom action 'MoveFolders': Contact your support personnel.

This appears to be preventing the installation from progressing any further.

Does anyone know how to resolve this issue please?

Thanks,

Clive.

[QC]

Hello Clive,

there should be a corresponding Sophos xxxx CustomActions_Log-<timestamp>.txt in %windir%\temp. This should contain details on the failure.

Christian

[cliveSRT]

Just in case you do get this error then this fixed it for me http://www.sophos.com/support/knowledgebase/article/59494.html