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Visitor
cliveSRT
Posts: 2
Registered: ‎Wed 18-Aug-2010
0

Warning 25010 - stopping installation of desktop client

Hi.

 

I have tried both a push from the central server and an install from the network share on a Windows XP PC and have received this error message:

 

Warning 25010 An error occurred while running the custom action 'MoveFolders': Contact your support personnel.

 

This appears to be preventing the installation from progressing any further.

 

Does anyone know how to resolve this issue please?

 

Thanks,

 

Clive.

Executive VIP
QC
Posts: 4,360
Registered: ‎Mon 23-Nov-2009
0

Re: Warning 25010 - stopping installation of desktop client

Hello Clive,

 

there should be a corresponding Sophos xxxx CustomActions_Log-<timestamp>.txt in %windir%\temp. This should contain details on the failure.

 

Christian

Visitor
cliveSRT
Posts: 2
Registered: ‎Wed 18-Aug-2010

Re: Warning 25010 - stopping installation of desktop client

Just in case you do get this error then this fixed it for me http://www.sophos.com/support/knowledgebase/article/59494.html