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Occasional Visitor
GraemeG
Posts: 2
Registered: ‎Wed 16-Jan-2013
0

Endpoint not updating

Hi My endpoints havnt updated since the 8th of November

 

I am using Enterprise Console 4.0.0.2362

 

I get the following message in the log 

Time: 16-Jan-2013 16:25:13
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 11728
Thread ID: 3240

Time: 16-Jan-2013 16:24:50
Message: Downloading phase completed
Module: ALUpdate
Process ID: 11728
Thread ID: 3240

Time: 16-Jan-2013 16:24:50
Message: ERROR: Could not find a source for updated packages
Module: ALUpdate
Process ID: 11728
Thread ID: 3240

Time: 16-Jan-2013 16:24:23
Message: ERROR: Download of Sophos AutoUpdate failed from server \\SHPCTX01\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 11728
Thread ID: 3240

Time: 16-Jan-2013 16:24:23
Message: Downloading product Sophos AutoUpdate from server \\SHPCTX01\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 11728
Thread ID: 3240

Time: 16-Jan-2013 16:24:01
Message: ERROR: Download of SAVXP failed from server \\SHPCTX01\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 11728
Thread ID: 3240

Time: 16-Jan-2013 16:24:01
Message: Downloading product SAVXP from server \\SHPCTX01\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 11728
Thread ID: 3240

Time: 16-Jan-2013 16:23:42
Message: ERROR: Download of RMSNT failed from server \\SHPCTX01\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 11728
Thread ID: 3240

Time: 16-Jan-2013 16:23:40
Message: Downloading product RMSNT from server \\SHPCTX01\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 11728
Thread ID: 3240

 

 

Do you have any suggestions. The computer browser service is running as I can browse to that folder. The password and username is correct. 

 

Thanks

 

Graeme

 

Advisor
beaufort
Posts: 13
Registered: ‎Mon 01-Feb-2010
0

Re: Endpoint not updating

Hi, GraemeG,

 

   Just a couple of points.

 

  1. Is the SEC downloading the updates from sophos themselves, is this server updating,

 

  2. Have you changed anything.

 

  3. I believe that version of the Console is well out of support with Sophos, maybe worth updating to the latest version.

 

  4.  Can you force an update from the console

 

  5. Have you tried a reinstall on one client as a test

 

  6. Also something i did come across was the indexing service may need to be disabled on the client, if i recall the far distant

      past.

Occasional Visitor
GraemeG
Posts: 2
Registered: ‎Wed 16-Jan-2013
0

Re: Endpoint not updating

The server is downloading from sophos and is up to date.

 

I will try updating the console

 

I cant force and update

 

I will try reinstalling a client