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hdg
Occasional Visitor
hdg
Posts: 1
Registered: ‎Mon 03-Dec-2012
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ERROR: Download of Sophos AutoUpdate failed from server Sophos

I cannot connect to the Server to update, attached is the update log, I have tried every username and password possible and I haev shut off my windows firewall.

 

Time: 12/14/2012 15:23:50 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 2680 Thread ID: 3868

Time: 12/14/2012 15:23:49 Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 2680 Thread ID: 3868

Time: 12/14/2012 15:23:48 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 2680 Thread ID: 3868

Time: 12/14/2012 15:23:47 Message: ERROR:   Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 2680 Thread ID: 3868

Time: 12/14/2012 15:23:47 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 2680 Thread ID: 3868

Time: 12/14/2012 15:23:45 Message: ***************          Sophos AutoUpdate started          *************** Module: ALUpdate Process ID: 2680 Thread ID: 3868

Time: 12/14/2012 15:23:42 Message: AutoUpdate finished Module: ALUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:41 Message: Downloading phase completed Module: ALUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:41 Message: ERROR:   Could not find a source for updated packages Module: ALUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:40 Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:39 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:38 Message: ERROR:   Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:37 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:36 Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:35 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:34 Message: ERROR:   Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:34 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:33 Message: ***************          Sophos AutoUpdate started          *************** Module: ALUpdate Process ID: 3916 Thread ID: 3692

Time: 12/14/2012 15:23:28 Message: AutoUpdate finished Module: ALUpdate Process ID: 3124 Thread ID: 3912

Time: 12/14/2012 15:23:27 Message: Downloading phase completed Module: ALUpdate Process ID: 3124 Thread ID: 3912

Time: 12/14/2012 15:23:27 Message: ERROR:   Could not find a source for updated packages Module: ALUpdate Process ID: 3124 Thread ID: 3912

 

Executive VIP
QC
Posts: 4,465
Registered: ‎Mon 23-Nov-2009
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Re: ERROR: Download of Sophos AutoUpdate failed from server Sophos

Hello hdg,

 

it attempts to update from Sophos (is this a stand-alone install?) so the credentials needed are those from the license.

As far as I can see there is no specific reason given - could you post the corresponding part of the ALUpdate log (...\Sophos\AutoUpdate\Logs\)?

 

Christian